Customer Technical Project Manager
Nokia
IT, Operations, Customer Service
New Zealand
Posted on Dec 9, 2025
The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:
- ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
- work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
- be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
- take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
- leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
- identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
- identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
- work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
- track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads
Advancing connectivity to secure a brighter world.
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About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
The Customer Solutions Architect acts as a trusted advisor partnering with the customers on their needs. Understands and captures the critical inputs of stakeholders and translates them into effective requirements and solutions. Specifies and designs effective end-to-end solutions incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. Applies solution architecture standards, processes, and principles to create and maintain a solution's (technical) integrity over time.
- 12+ years experience in Telco/IT industry
- Excellent technical and communication skills
- Strong customer orientation; team player
- Technical business acumen
- Leadership skills, situational adaptability and decision ability
- Consulting skills, ability to identify and influence new opportunities and change requests
- Fluent in written and spoken English
- Experience in complex projects with cross domain, E2E technology areas (atleast 12 years of experience)
- Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra
- Good understanding of IP Fabric, SDN, OSS and BSS
- Good communication skills with ability to have conversation with Planning & Engineering Heads, Operations Heads
- Good understanding of presales aspects like scoping, estimation, and risk management
- Ability to take responsibility and coordination and lead technical issues across domains and other BGs
- Able to work and produce targeted results with minimal supervision
- Self-starter - able to demonstrate strong sense of business ownership and leadership
- Motivated by, and committed to meeting challenging individual and team deadlines
- Independent and self-directed
- Ability to create order in an unstructured environment
- Configuration and change management experience
- Solid understanding in system engineering and integration methodologies
- Understanding of operator business drivers and technology
- Technical Project management experience
- Strong customer interaction skills
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Excellent written and verbal communication skills in English