Customer Project Manager
Nokia
As a Customer Project Manager at Nokia, you will be at the forefront of delivering cutting-edge technology solutions by leading cross-functional projects that drive innovation and connectivity. You will collaborate with sales, engineering, and operations teams, creating a dynamic workflow that spans from pre-sales to project execution and ongoing support. In this fast-paced and agile work environment, you'll tackle complex challenges and engage with diverse stakeholders while ensuring projects are delivered on time, within budget, and meeting quality standards. Your contributions will directly impact customer satisfaction and business growth, positioning you as a key player in a high-performing team dedicated to advancing communication technologies. Join us to make a tangible difference in the way people and industries connect globally!
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
You have:
- Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
- Proven experience managing complex cross-functional projects and programs
- Strong understanding of project management methodologies, including PM@Nokia
- Excellent communication and stakeholder management skills
- Bachelor’s degree in Engineering, Business Administration, or a related field.
- Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
Good to have:
- Experience in delivering projects in a cloud environment
- Industry-level project management certification (PMP, Agile, SaFE)
- A willingness to travel for onsite project requirements across the APAC region
- NZ work rights/ resident/ citizen.
- Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
- Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
- Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
- Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
- Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
- Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
- Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
- Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
- Lead and inspire project teams, fostering collaboration and accountability among team members.
- Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.