Customer Project Manager
Nokia
Operations, Customer Service
Indonesia
Posted on Dec 8, 2025
As a Customer Project Manager at Nokia, you will be at the forefront of delivering cutting-edge technology solutions by leading cross-functional projects that drive innovation and connectivity. You will collaborate with sales, engineering, and operations teams, creating a dynamic workflow that spans from pre-sales to project execution and ongoing support. In this fast-paced and agile work environment, you'll tackle complex challenges and engage with diverse stakeholders while ensuring projects are delivered on time, within budget, and meeting quality standards. Your contributions will directly impact customer satisfaction and business growth, positioning you as a key player in a high-performing team dedicated to advancing communication technologies. Join us to make a tangible difference in the way people and industries connect globally!
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
About the Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
You have:
- Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
- Proven experience managing complex cross-functional projects and programs
- Strong understanding of project management methodologies, including PM@Nokia
- Excellent communication and stakeholder management skills
- Bachelor’s degree in Engineering, Business Administration, or a related field.
- Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
Good to Have:
- Experience in delivering projects in a cloud environment
- Industry-level project management certification (PMP, Agile, SaFE)
- Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
- Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
- Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
- Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
- Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
- Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
- Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
- Lead and inspire project teams, fostering collaboration and accountability among team members.
- Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.