Customer Architect
Nokia
IT
Philippines · Malaysia
Posted on Dec 5, 2025
The Customer Architect at Nokia acts as a trusted technical advisor, fostering strong relationships with customer teams while leading all technical discussions and project initiatives. This role encompasses end-to-end technical leadership, focusing on architecture and high-level designs for SDM and 4G/5G services on Kubernetes and Red Hat OpenShift. Responsibilities include evaluating new technologies, managing technical risks, and planning migration strategies to ensure seamless integration and evolution of customer solutions. The ideal candidate brings extensive telecommunications experience and a deep understanding of network design, protocols, and architectures, driving innovative solutions to meet customer needs and enhance service delivery.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
In this role, you'll work in a dynamic environment, directly engaging with cross-functional teams dedicated to delivering cutting-edge telecommunications solutions. You will collaborate with experts in SDM and 4G/5G technologies, contributing to high-impact projects that shape the future of connectivity. Our culture emphasizes innovation, teamwork, and continuous learning, allowing you to grow your skills while tackling challenging technical problems. We offer competitive compensation, flexible working arrangements, and comprehensive health benefits. Additionally, enjoy ongoing professional development opportunities and access to advanced technologies that foster your career growth. Join us in creating next-generation solutions that make a difference for customers worldwide.
Must-Have:
- 12+ years of experience as an Architect and Engineer in Telecommunications
- Deep understanding of SDM and IMS voice network design, including 3gpp specifications and call flows
- Hands-on experience designing and deploying SDM functions and IMS networks
- Solid knowledge of IP protocols, including BGP/eBGP, BFD, and eVPN in data center design
- End-to-end knowledge of 4G and 5G packet core architecture and services-based architecture
Nice-To-Have:
- Experience with Kubernetes and Red Hat OpenShift for cloud-native deployments
- Familiarity with security principles and practices in cloud environments
- Understanding of charging and policy management call flows and integrations
- Knowledge of CNF onboarding and cloud infrastructure dependencies
- Experience in migrating SDM and IMS systems for service upgrades
- Establish and maintain trusted relationships with customer technical teams and network leadership.
- Lead project meetings, technical discussions, and workshops, ensuring alignment on solutions.
- Develop architecture and high-level designs for SDM and 4G/5G services on Kubernetes and Red Hat OpenShift.
- Evaluate technical risks and formulate mitigation strategies for proposed designs and solutions.
- Assess and integrate new technologies into customer solutions, shaping the evolution roadmap.
- Plan and oversee the migration strategy for solution refreshes and traffic transitions.
- Drive end-to-end technical leadership across domains and facilitate R&D discussions.
- Conduct requirements analysis, root cause analysis, and solution presentations to customer teams.