The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project.

---

The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project.

---

• 8+ years of experience in mobile communication industry with good e2e understanding of technology.
• Proven strong communication and presentation skills to executives
• Excellent analytical & problem solving skills to efficiently utilize the team’s expertise to steer towards solution
• Proven interpersonal skills in relationship management towards external and internal stakeholders
• Strong leadership qualities and result oriented decision making
• Self-motivated, can handle multiple tasks and work under pressure
• Excellent team player and leader who can effectively utilize the resources to deliver according to scope and schedule
• Quality mindset
• Fluent Japanese language is a must as this role is full customer facing role. To be considered for shortlisting, pls state your Japanese language skill in your submission.
  
  

---

• Technical contact and SPoC for MN Delivery working together with the CDM, project management, solution management, CT and technical teams internally and customer management/leadership team externally.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/SU guidelines and processes.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the task list and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Depending on the scale of the CT and the DMA (Delivery Model Adherence), the TM could be assigned for project delivery phase or TSS phase or both.
• Leads technical activities during delivery execution and TSS phase, for instance Radio Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Trial/PoC/Validation Management, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrades, while ensuring due process adherence for each of the activities.
• Manages NPI (New Product Introduction) and feature testing.
• e2e Technical Management co-ordination with other BGs/BUs to reduce complexity towards customer.
• Reviews the proposed/adopted solutions and assumptions with Solution Managers/Architects. Performs a Technical Risk Analysis and plans/implements risk management plans.
• Owns the configuration management and fault management in the network.
• Supports in identifying new technical management related opportunities to expand contracts with the customer (e.g. network expansion, new features, software corrections implementations).
• Passionately supporting the implementation and a strong advocate of serviceability and automation initiatives from SU.
• Leads hardware/software quality issues in the account, while constantly focusing to deliver First Time Right
• Is the owner of SIF (Software Introduction Framework) stream in ProAPTive for the CT, driving higher activation of features in the network with latest software to maximize performance and energy/operational efficiency gains in the network.