Customer Project Manager
Nokia
Operations, Customer Service
Croatia · Romania · Hungary · Greece
Posted on Nov 8, 2025
As a Customer Project Manager in Nokia's Cloud and Network Services (CNS) Europe Program Management Team, you will play a pivotal role in delivering cloud-native projects for telecommunication operators across Europe. You'll lead initiatives from conceptualization through to completion, ensuring projects adhere to scope, budget, and quality standards while fostering strong customer relationships. Collaborating closely with Business Delivery Managers, Technical Managers, and various teams including Sales and Engineering, you will drive project success and customer satisfaction. In an inclusive and dynamic work environment, our team of innovators thrives on challenging the status quo, offering opportunities for personal growth and professional development. You will also engage in strategic discussions regarding upselling and cross-selling, contributing to Nokia's mission of excellence in service delivery and customer value creation.
About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
You have:
- 10-15 years of relevant experience in managing projects/programs within the telecom or IT industry, preferably in the cloud.
- Proven ability to lead teams and manage stakeholders effectively & strong interpersonal communication skills with cross-cultural awareness.
- Experience in budget management and financial forecasting of projects.
- Fluent in English, both spoken and written.
- European union, Switzerland or United Kingdom citizenship.
It would be nice if you also had:
- Experience managing core network implementation projects, especially in 5G and cloud and ability to influence stakeholders outside your immediate job area.
-
PMP or PMI Project Management certification.
- Lead and manage end-to-end delivery of projects, ensuring adherence to scope, budget, schedule, and quality standards.
- Establish strong relationships with external customers, partners, and internal stakeholders, fostering collaboration across cross-functional teams.
- Oversee project communication, including planning, risk assessment, change management, and opportunity identification.
- Ensure customer satisfaction and project success, maintaining high standards for financial performance and contractual obligations.
- Facilitate project closeout processes, ensuring thorough transition and handover of deliverables.
- Proactively identify and address challenges while distilling complex information into actionable insights for stakeholders.
- Participate in the sales process, identifying upselling and cross-selling opportunities with customers.
- Travel within Europe approximately 20% of the time to engage with stakeholders and manage project-related activities.