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Automation Business Support Engineer

Nokia

Customer Service

Canada

Posted on Oct 28, 2025

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As an Automation Business Support Engineer you will have the opportunity to work with the latest k8s and cloud technology, coding for intent based networking, and advanced networking including PCE. The focus of the role is around pre-sales engineering and proof-of-concept support, while being in the research and development team and working on the latest features. There is a constant opportunity to learn and bring that learning back to the NSP community in the form of training and customer activity support. You will work closely with field engineers for customer activities, and PLM to provide feedback on how customers are experiencing NSP

About Nokia

Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia.

About the Business Group

A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.

We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in Canada:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs. With over 1000 Customers today, the Network Services Platform portfolio continues to provide a reliable and comprehensive management solution to monitor, provision, and troubleshoot IP and Optical networks. We are constantly evolving our platform to support our customers’ needs of tomorrow.

You have:

Bachelor's degree in Computer Science, S,oftware Engineering, related technical field or equivalent practical experience.
Prefer a minimum 2 years of experience with software design or development in one or more programming languages.
Strong problem solving and troubleshooting skills.
Strong communication skills with the ability to communicate effectively with the target audience.
Solid Linux foundation.
Strong programming skills in scripting and object-oriented paradigm.

It would be nice if you also had:

Virtualization, OpenStack, NVF and related technologies, or containers
Network management concepts and management protocols (e.g. SNMP, NETCONF, gNMI)
Knowledge in NMS concepts and networking protocols: .
Experience developing, testing and maintaining single page web applications in JavaScript and knowledge of Microservices, Docker, Kubernetes, Kafka, and Zookeeper.
Understanding of networking technologies, such as IP/TCP, HTTP, firewalls and client/server computing.
Strong knowledge of Web development tools, processes and environments.
Experience with version control technologies, such as CVS and Git.

Learn about cloud computing and k8s.
Understand how customers want to evolve network management and automation.
Grow your knowledge in networking including IP/MPLS and PCE.
Understand complex customer use cases and how they work within NSP.
Work with both design and PLM to run new use cases and provide training to the field on the latest developments in NSP.
Learn how to provision services and infrastructure with intent-based networking. Understand yang models and restconf APIs.

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