Technical Program Manager

As the Technical Program Manager for Managed Services, you will lead and oversee a dynamic portfolio of interrelated technical projects essential to our Managed Services domain. The Technical Program Manager is accountable for the technical success of the project, in particular related to large complex changes undertaken in Managed Services(MS) as part of the overall Change Management scope with our MS customers, starting as early as pre-sales in some cases (Market Services review) through delivery and handover to Managed Services, Operations or CARE. The Technical Program Manager is the primary customer communications interface on technical topics​ and leads the technical aspects of the project across the technical teams/members.

Projects range from single domain to multi-domain and across 3rd party solutions and low to high complexity, maintains overall ownership for the scope of the solution, throughout its lifecycle: from presales (when involved in that phase) to operations and CARE. This includes:

• end-to-end bill of materials and components required for both hardware and software, as well as 3rd party required solutions: products, patches, and interfaces
• sizing and expansions required throughout the lifecycle of the project
• environment planning inclusive of POC, development, load-test, pre-prod and production environments

• Working with the other domain owners within the project, ensures appropriate phasing and milestones of the project based on component availability, environment availability and overall review of the project plan
• Using a mix of strong consultative and technical skills, works with Customer Chief Architects team to define customer objectives, gather business and technical requirements, as well as define risk and risk mitigation measures.
• Composes the Services elements of SOWs in the overall context of the program, to insure completeness and appropriately well-defined scope, verification of Nokia and 3rd-party product commitments, and communication with key stakeholders as to the architecture and implementation plan
• When part of the pre-sales phase, signs off on the bid documents, scope documents, internal LOA and any change requests to those
• During the delivery planning phase of project delivery, owns the technical plan and works with the Project Manager developing the project plan, including phase definition, entrance and exit criteria, major activities, identification of task interdependencies, and technical project risks and mitigation strategies. Also, determines technical impacts of Change Requests. Adopts a business-oriented approach through all activities, aiming for simplification and financial effectiveness of the solution
• During the analysis and design phases of project delivery, leads a large team (often indirect) for the development of technical deliverables, including the solution requirements, solution architecture & high-level design, solution integration plan, solution validation strategy, and leads/monitors the overall design activity
• During the implementation phase of project delivery, serves as the Project Technical Authority by providing direction to all members of the technical project team. Provides technical leadership for troubleshooting and debugging highly complex interoperability issues, oversees testing activity, and engages as required all technical resources (people & tools) available to the program to resolve issues.
• Escalation point for technical problems that arise during implementation
• Throughout project delivery, builds a professional and trustful relationship with the customer CTO/Chief Architects team - seeking to become a "trusted advisor", continuously baselining technical decisions and the reasons for them with the customer
• For handover to Managed Services, Operations and CARE, owns the handover plan, from a technical perspective to the operations and care teams, whether Nokia internal or external. This includes:
  • planning the handover to Managed Services , the Ops and CARE teams,
  • supporting due diligence as required by the receiving parties prior to handover,
  • obtaining sign-off as part of final acceptance for the release of the project team

You have:

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field
• 8+ years of experience in technical project and program management, with a focus on Managed Services
• Proven ability to manage complex programs with interdependent projects
• Program Management Professional (PgMP) or Project Management Professional (PMP) certification
• Exceptional leadership and mentorship skills, with the ability to influence stakeholders

It would be nice if you also had:

• Master's degree in a relevant field
• Experience with Nokia technologies or service delivery frameworks
• Familiarity with Agile at Scale frameworks, like SAFe or LeSS
• ITIL Expert or Strategist certification