Customer Project Manager

As a Customer Project Manager at Nokia, you will lead complex customer programs and projects, ensuring successful delivery against contractual obligations while enhancing customer satisfaction. You'll collaborate closely with cross-functional teams, aligning operational management with Nokia's Mode of Operation to drive efficiency and quality. Your role is pivotal in managing relationships with customers, understanding their needs, and coordinating various stakeholders to address challenges proactively. You'll thrive in a dynamic work environment that fosters innovation, teamwork, and continuous improvement. Your contributions will not only impact project outcomes but also open doors for contract expansions and renewals, making your role central to Nokia's strategic objectives and overall success.

• Lead and manage customer programs/projects, ensuring alignment with business objectives and successful delivery.
• Develop and maintain project plans, proactively addressing changes in cost, scope, schedule, and quality (CSSQ).
• Serve as the primary point of contact for customers, fostering robust relationships and effectively addressing complaints and requirements.
• Oversee project financials, ensuring adherence to budget and profitability forecasts while driving continuous quality improvement.
• Facilitate pre-sales and sales support, providing input on delivery approaches and managing contract execution processes.
• Conduct thorough risk management to identify and mitigate project risks and seize opportunities for expansion.
• Guide project teams, promoting collaboration and accountability while performing some line management responsibilities.
• Ensure effective project closure and handover, including post-evaluation and incorporation of lessons learned for future initiatives.

You have:

• Project management experience with a strong background in microwave technology and telecommunications infrastructure deployment.
• Proven experience in project management within the telecommunications industry, specifically with microwave transmission systems
• Strong understanding of microwave radio technologies, network architecture, and deployment methodologies
• Ability to understand and analyze customer needs
• Knowledge of Nokia products and services
• Experience in contract management and renewal
• Strong analytical and problem-solving skills
• Languages: English & Italian proficiency

It would be nice if you also had:

• Advanced project management certification (e.g., PMP, PRINCE2)
• Experience in the telecommunications industry
• Familiarity with risk management methodologies
• Proven track record of leading cross-functional teams

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

In Mobile Networks, our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.