Customer Technology Lead

The Customer Solutions Architect acts as a trusted advisor partnering with the customers on their needs. Understands and captures the critical inputs of stakeholders and translates them into effective requirements and solutions. Specifies and designs effective end-to-end solutions incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. Applies solution architecture standards, processes, and principles to create and maintain a solution's (technical) integrity over time.

The Customer Technical Lead（CTL） does have the responsibility in his customer assigned role to:

• Act as primary customer communications interface on all technical topics in the Account.
• Become trusted advisor to Customer.
• Typically act in her/his role on customer’s program level of one country Market Unit / GCBT
• Support PM and BGDM in technical planning and measurement of risks & issues against various technical activities.
• Drive all technical planning and execution with all business lines and domains for various activities in the Account.
• Support MS/Domain services cost estimate/review/optimization in a pre-sales/tendering phase.
• The CTL is managing selected complex projects where Nokia delivers a solution taking technical accountability as End-to-End owner, or for First-Off and large non-standard or cross organization solutions, or solutions with 3rd-Party involvement.
• The CTL leads and directs the technical functions: Analysis & Design, Integration, Verification & Validation, Security, Infrastructure and OSS.
• The projects are executed under Market Unit leadership based on the contracted scope and the CTL is fully accountable for the technical solution from design and integration up to acceptance and handover to operations reporting to Project Director who is owning the customer contract.
• Whenever possible, CTL is assigned during pre-sales or in the project initiation phase, helping to convince the customer to buy from Nokia.
• When involved during the pre-sales phase, the CTL defines the technical delivery strategy from requirements gathering until final acceptance and migration, including technical deliverables, tools, and technical governance. Also, CTL contributes to third party partner (product/services) qualification and overall offer services cost estimation supporting both pre-sales and program director.
• The CTL leads the customer technical negotiations during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
• The CTL coordinates answers to unresolved technical issues and sets up technical support processes, involving necessary engineering teams when required.
• The CTL is accountable for the verification of E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition.
• The CTL advises on customer network evolution and strives for project up-scopes.

• Develops customer specific architecture in dedicated area of competence.

• Identifies the BG's involved and coordinates cross-BG activities for initial phase of solution development.

• Captures and manages the functional and non-functional requirements by using industry best practices.

• Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.

• Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.

• Develops the full scope of the solution, working across organizations to achieve workable solutions.

• Researches, designs, plans, develops and evaluates an effective solution in specialized domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture.

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time.

• Develops the full scope of the solution, working across organizations to achieve workable solutions.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organizational unit.

• Acts as a professional leader for staff / workstream / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and / or is recognized as an expert within the same professional area in the business.

• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

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