IP Technical Expert Center Specialist

As a IP Technical Expert Center Specialist, you will provide escalation-level support for Service Provider and Data Center customers, troubleshooting complex networking issues related to routing protocols, MPLS traffic engineering, and converged services. You will leverage your hands-on expertise in technologies like IGP, BGP, MPLS, traffic engineering, multicast routing, and QoS to analyze and resolve customer challenges. Your role involves conducting targeted research on reported incidents, validating issues against product specifications, and identifying product or deployment deficiencies. You will collaborate with software and hardware teams, offering insights to improve products and deployment strategies. By providing innovative solutions, you will play a key role in maintaining the health and performance of mission-critical networks.

• Conducts target-oriented research to investigate reported incidents and findings from service provider.
• Customer deployments of IP products.
• Validates these against product and service specifications.
• Provides inputs for the creation and release of hardware/software documentation and customer notifications.
• To determine whether there is a product deficiency or a product deployment deficiency (e.g., configuration, interoperability, or environmental factors).

You have:

• Bachelor's degree in engineering with 7-15 years of relevant experience.
• Provides technical requirement inputs based on customers’ deployment experience.
• Provides inputs to develop SW/HW build-controlled production releases.
• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
  

It would be nice if you also had:

• Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
• Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark