IP Technical Expert Center Specialist

As an IP Technical Expert Center Specialist you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.

• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
• Writes technical application notes, field notices.
• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
• Provides emergency support to customers on a global basis 24/7.
• Experience / interest in working in a customer support role and environment is preferred.
• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.

You have:

• Bachelor’s degree in Engineering with 7–15 years of relevant experience.
• Provide technical requirement inputs based on customers’ deployment experiences.
• Contribute inputs to the development of software/hardware build-controlled production releases.
• Support the creation and release of hardware/software documentation and customer notifications.
• Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had:

• Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
• Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
• Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
• Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark