Care Contact Associate

The Care Contact Associate is responsible for supporting customer and internal technical teams with service requests including remote/onsite support, parts replacement and repair, managed services, and warranty handling. Performs diagnostics and repairs on telecommunications equipment using specialized tools, conducts functionality testing, and prepares items for return or packaging. Ensures service readiness, escalates critical issues, and provides feedback to improve product serviceability—all while balancing customer satisfaction with cost efficiency.

• Carry out repairs on electronic equipment in the telecommunications area, using testing equipment and specific tools for electronic.
• Carry out prior analysis of the equipment in order to diagnose the failure that occurred.
• Prepare reports on equipment or budget for technical services, as well as forward the return of irreparable items to the customer, aiming to obtain the best cost-benefit ratio.
• Carry out functionality testing and final review on repaired equipment, subsequently sending it for packaging.
• Analyze the board diagram, researching solutions on the market, aiming to carry out repairs and adaptations that can increase the useful life of the board equipment.

• Technical degree in Eletronics, Eletrotecnics, Telecomunications, Eletrics, Eletromechanics, Mecatronics, or any other registered in Brazilian Technical Council (CREA/CFT).
• 3 years experience in similar function
  
  

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

In Mobile Networks, our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.