Customer Delivery Lead

As a Customer Delivery Lead (CDL) in our Cloud and Network Services (CNS) Market Services Team, you will play a pivotal role in managing program portfolios and cultivating executive-level relationships with customers in Japan. You’ll drive successful transitions to cloud-native systems and promote the evolution to autonomous networks. Collaborating closely with cross-functional teams, you will lead financial oversight, identify upselling opportunities, and mentor Project Managers, ensuring alignment with our strategic goals. Our work environment is dynamic and inclusive, driven by innovation and teamwork, where your contributions will directly influence customer satisfaction and program success. Join us in shaping the future of network technology!

• Own and manage customer program portfolios, ensuring successful execution and operational excellence.
• Serve as the primary liaison for executive-level customer relationships, driving alignment and satisfaction.
• Oversee financial performance, managing budgets and identifying upsell opportunities within existing contracts.
• Proactively anticipate and mitigate risks, creating robust response plans to capture potential opportunities.
• Identify and develop new business opportunities to drive growth within customer portfolios.
• Shape contract strategies and account development to enhance business value and customer relations.
• Mentor and guide Project Managers to ensure adherence to best practices and professional growth aligned with program goals.
• Maintain up-to-date project information, ensuring compliance with CNS Project Management Methodology and quality standards.
  

You have:

• 7-10 years of experience managing complex transformation programs in the telco and/or IT industry, particularly in cloud, 4G, and/or 5G Core.
• Proven track record of working with executive-level stakeholders, including CxO and Director levels.
• Strong financial oversight skills, managing contracts and revenue in excess of 10 million Euros.
• Fluency in Japanese and English
• Certification in Project Management, specifically PMI/PMP.

It would be nice if you also had:

• Experience with foreign Cloud as a Service models and autonomous network evolution.
• Familiarity with performance KPIs and reporting to diverse stakeholder groups.
• Strong interpersonal communication skills and a high level of cross-cultural awareness.
  

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark