Customer Project Manager

In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia is a project-driven company. All forms of customer contracts are managed using project management principles. Project management is a systematic approach for planning, executing, controlling, and closing projects. Program is a collection of projects managed together for business benefits.

As a Customer Project Manager, you will deliver projects and programs within agreed scope, budget, schedule, and quality to telecommunication operators. You will lead the projects and programs throughout all phases, starting from delivery approach identification to completion, while nurturing a good customer relationship.

As a Customer Project Manager, you will liaise with your main stakeholders, esp. external customers and partners counterparts, and Nokia stakeholders - Business Delivery Managers, Technical Managers, Solutions Architects, Care Program Managers, Engineering, Sales, Finance, Procurement, Logistic, R&D teams.

The Customer Project Manager is accountable for the success of external customer projects and / or programs for an assigned product and / or service scope:

• Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
• Leads a project / program team and manages stakeholders and resources. Interacts with customer and partners organizations.
• Is responsible for the overall project / program success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities.
• Makes and maintains end to end project / program communication, planning, risk, change and opportunity management.
• Ensures project / program information is maintained up to date, with required quality and according to relevant policies, including data in project-related tools and repositories.
• Participate in sales process, as well explore upselling and cross-selling opportunities.

• Extensive recent relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in domain of core network, in area of 4G and/or 5G and foreign Claud as a Service (fCaaS) model.
• Take accountability for assigned projects / programs and works independently, adapting to process with little guidance.
• Work with external customers, partners, with and through teams.
• Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance.
• Knowledge in managing budget and financial performance and forecasts of a project.
• Distill big picture, anticipate risks and opportunities, make relevant decisions, and prioritize own and teamwork.
• Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
• Ability to influence others outside of their own job area on matters related to project / program.
• Ability to work on multiple topics simultaneously.
• Good stress tolerance.
• Fluency in English, spoken and written.
• Certification in Project Management, esp. PMI/PMP.
• European Union citizenship, due travel, and security requirements.
• Availability to travel in Europe, around 20% of the time.

The final JG will be determined based on an assessment of the candidate's skills and experience for the position.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.