Customer Project Manager

As a Customer Project Manager at Nokia, you will be at the forefront of driving project success, ensuring the seamless delivery of our cutting-edge cloud-native software and services to communication service providers and enterprise customers. You will lead a dynamic, inclusive team dedicated to pushing boundaries and transforming challenges into opportunities. Collaborating closely with sales, delivery, and care teams, you'll play a pivotal role in managing customer relationships, aligning project objectives with contractual commitments, and driving continuous improvement and customer satisfaction. Our work environment fosters innovation, teamwork, and a commitment to excellence, where your skills in project management and communication will thrive. Join us in shaping the future of telecommunications in a fast-paced, supportive atmosphere that values every voice.

• Lead and coordinate all aspects of customer projects, ensuring alignment with Nokia's operational standards and methodologies.
• Manage project delivery, maintaining oversight of cost, scope, schedule, and quality (CSSQ) to meet customer contract obligations.
• Act as the primary customer interface, addressing concerns, managing expectations, and fostering strong relationships throughout the project lifecycle.
• Plan and adapt project schedules, ensuring proactive change management and consistent communication with stakeholders.
• Monitor financial performance and profitability forecasts, identifying opportunities for project expansion and contract renewal.
• Facilitate successful handovers between project phases, ensuring smooth transitions from sales to execution and delivery to care.
• Implement risk management strategies, maintaining an up-to-date project status in all relevant tools and repositories.
• Lead the project team while occasionally taking on line management responsibilities, ensuring clear direction and fostering a collaborative environment.

You have:

• 5+ years of experience as a Project Manager in Telecom or IT, with a focus on external end-customer delivery in the Telco Operator domain
• Experience managing profit and loss for complex projects
• Delivered cloud projects with a solid understanding of waterfall and Agile methodologies, as well as DevOps solutions
• Native level in Japanese and business level in English
• Formal project management certification (e.g., PMP, PgMP, Prince2)

It would be nice if you also had:

• 7+ years of hands-on experience with Telecom projects from an end-to-end perspective
• Strong knowledge of 5G Core, IMS, VoLTE architecture, and SDM
• Experience in customer requirements analysis, project planning, and solution design
• Telecom fixed/landline experience
  

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark