Services Solution Manager

Within the Nokia Mobile Networks APAC Technology & Solutions Center of Excellence, we are looking for a Services Solution Manager covering Deployment, Network Planning and Optimization (NPO), Care and Managed Services portfolio. This is an individual contributor role who shall engage with customers (CSP and non-CSP) and work together with the Sales team to develop the Services Strategy and drive Services sales. You will pro-actively engage with customers, build trust, understand their requirements, develop and effectively articulate compelling value propositions. With the support of the APAC & Global Services Portfolio teams and in alignment with other involved Sales & pre-Sales stakeholders, you will create optimal and highly competitive winning proposals.

• Customer engagement and local expertise on MN Services portfolio items including Deployment, NPO, Care and Managed Services.
• Drives the overall E2E Services strategy plans in alignment with CT team, Delivery team and other pre-Sales stakeholders. Articulates and drives a comprehensive E2E Services Automation strategy.
• Pro-actively works with APAC and Global Services Portfolio teams and Procurement team to identify and push optimal delivery models, leveraging latest innovation / automation and resulting in competitive costing.
• Establishes close business relationships with assigned customer(s) executives.
• Identifies and develop new Services opportunities in assigned customer(s).
• Executes Services sales push programs in assigned customer(s).
• Achieves Nokia’s Services financial results for assigned account(s).
• Owner of Services solution (including scoping, costing, risk identification and provisions) in product proposals (RFPs, pro-active offers) in alignment with Product Solutions owner(s) / Head of Solutions.
• Solution Owner and Engagement Manager for standalone Services opportunities, including Deployment, NPO, Care and Managed Services.

You have:

• Proficiency in English and Japanese
• Management experience in services sales and/or delivery
• Expertise in Mobile Networks Services Portfolio (Deployment, NPO, Care and Managed Services)
• Strong knowledge of Cloud, Network/Cyber Security, and Analytics/Cognitive ecosystems

It would be nice if you also had:

• Familiarity with O&M Standards & Methodologies, including ITIL and TL9000
• Experience in designing complex customer cases for Operations Transformation
• Understanding of Outsourcing Business Models and Global Delivery Centers
• Strong commercial management and negotiation skills

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

In Mobile Networks, our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.