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Technical Support Engineer (3LS)

Job Functions:
Software Engineering
Posted on:

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Are you passionate about solving problems? As part of our team, you will be part of a global team who will:

  • Provide support and expertise for complex problems on Nokia's mobile packet core element for 2G/3G/4G/5G - Cloud Mobile Gateway (CMG). Working with cross-functional customer teams as well as 2LS, 4LS, R&D and Nokia's customers in order to troubleshoot and resolve customer issues. Also will investigate and provide root cause analysis for CMG issues.
  • Reproduce customer issues in the lab environment in order to assess the issues in order to find workarounds and to report issues to R&D.
  • Assess and document product alerts, product best practices, identify product documentation issues and provide knowledge transfer across teams on new CMG features and troubleshooting.
  • Strive for continuous self-development with the awareness and hands-on knowledge of new features, known issues and new releases on the CMG.

Your skills and experience

You have:

  • Bachelor's degree is preferred.
  • Has an exceptional knowledge on 2G/3G/4G/5G packet cores technologies.
  • Has a proven expertise on cloud solution, openstack, container, Kubernetes.
  • Has proven expertise in design of packet core networks.
  • Has a deep understanding of network design and interwork with GNE, RBC, NI, pre-sales organizations.
  • Able to debug complex 7750MG/CMG/CMM product installations.
  • Able to debug complex problem on specific platforms NSP, CBAM, CBIS, Nuage, Airframe, HP, NCS, VMware Tanzu, Redhat openshift, AWS, GCP, Azure.
  • Able to resolve complicated product problems by applying both established procedures and creative alternatives.
  • Has good knowledge on routing protocols, including TCP/IP, ospf, mpls, bgp, vpls, vprn.etc.
  • Has excellent communication skills and values teamwork.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

See more positions at Nokia
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