ServiceNow Solution Architect - ITOM (India)

Remote

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a ServiceNow Solution Architect (ITOM), to join our India team. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who architect, design and implement solutions on the ServiceNow platform for advisory and project professional services. The Solution Architect will be responsible for architecting and designing solutions using leading practices on complex professional services projects.

Your Impact

• Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity
• Deliver measurable positive results within the client and team’s timelines and budgets
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations

Your Experience

• Experience in supporting large client programs from an integration and support perspective
• 8-12 years of experience in IT Services
• Proven business architecture experience
• Strong knowledge ITOM/ITSM modules
• Strong knowledge of architecture principles for cloud-based platforms
• Strong written and verbal communication skills
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Education:

• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience

Certification & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ITIL Foundation
• ServiceNow CSA and CIS (Preferred)

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.