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Overview:

We are seeking a results-driven Named Account Manager to cover the Colombian market, responsible for managing and expanding relationships with a defined set of strategic, named enterprise accounts.

The role combines direct sales and partner-led engagement, focusing on the sale of enterprise communication and collaboration solutions to large and strategic customers. The Named Account Manager will own account planning, pipeline development, and revenue growth, working closely with channel partners to ensure effective coverage and execution within the assigned accounts.

The ideal candidate has a strong background in consultative enterprise sales, with the ability to build trusted relationships at multiple levels within customer organizations, identify new business opportunities, and successfully navigate complex sales cycles in collaboration with partners.

Responsibilities:

• Manage and grow a portfolio of strategic, named enterprise accounts in Colombia, acting as the primary owner of the customer relationship and commercial strategy.

• Lead and manage the full sales cycle, from opportunity identification and qualification through negotiation and closure of the sale, with clear accountability for revenue results.

• Drive new business development within named accounts, expanding footprint through upselling, cross-selling, and new solution adoption in large-scale, mission-critical customer environments.

• Collaborate closely with channel partners to jointly prospect, qualify, and execute opportunities, ensuring effective partner engagement and alignment throughout the sales process.

• Structure and negotiate complex commercial agreements, including pricing, contractual terms, and deal configurations, supported by business-value and ROI-driven analysis.

• Conduct in-depth discovery sessions with customers to understand operational challenges, technical requirements, and business objectives, translating them into tailored enterprise solutions.

• Deliver customized product presentations, proposals, and executive-level discussions that clearly articulate the value of enterprise communication solutions in critical operations.

• Coordinate with internal cross-functional teams (pre-sales, services, operations, and leadership) to develop and execute account and opportunity plans that drive deal progression and closure.

• Maintain accurate and timely sales forecasts, pipeline updates, and reporting, ensuring transparency and predictability of revenue.

• Ensure high levels of customer satisfaction by proactively managing expectations, resolving issues, and strengthening long-term strategic relationships.

• Consistently work toward achieving and exceeding sales targets, contributing to the overall growth and success of the Colombian enterprise business.

Requirements:

• Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience.

• 5+ years of experience in consultative enterprise technology sales, preferably in Unified Communications, Contact Center, or mission-critical communication solutions.

• Demonstrated experience managing and closing complex sales cycles, with direct accountability for revenue and deal closure.

• Proven track record of successfully managing and achieving a multi-million-dollar sales quota.

• Strong background in enterprise account planning and execution, managing a defined set of large, strategic customers.

• Familiarity with competitive enterprise communication solutions such as Cisco, Avaya, Zoom, Genesys , Nice, or similar platforms is desirable.

• Demonstrated ability to develop and implement business and account plans that drive pipeline growth and revenue conversion.

• Strong negotiation, presentation, and communication skills, with the ability to engage and influence executive-level stakeholders.

• Proven history of meeting or exceeding sales targets using a structured, consultative sales approach.

• Excellent organizational and time management skills, with the ability to manage multiple opportunities and priorities simultaneously.

• Proficiency in CRM systems and sales tools for pipeline management, forecasting, and reporting.

• Ability to work independently while collaborating effectively within a cross-functional and partner-driven environment.

• Professional working proficiency in English is required; Fluency in English is highly desirable.

• Regular travel within Colombia is expected.

• Position may be based in Bogotá or Medellín.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.