At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

At our locations in Frankfurt, Essen or Düsseldorf, we are looking for a full-time employee for the Services department (Unify CCS SDM) as soon as possible.

Responsibilities:

• Management of a Managed Service Delivery Unit in the Unify CCS SDM

• Responsibility for Sales, Sales Margin, Quality, SLA compliance and cost compliance for the area of responsibility

• Identification of optimization potential and implementation of the necessary measures as well as strategic development of customers in the area of responsibility

• Definition of tasks, determination of evaluation criteria and development of employees within the framework of management responsibility

• Review and, if necessary, improvement of the implemented service processes on the basis of the applicable standards (ITIL)

• Conducting service-related customer meetings and conducting consultations and workshops within the framework of the company as well as developing and implementing decision templates for the customer at management / board level (CxO level)

• Preservation of the company's portfolio and business expansion with regard to other services

• Claim and change management compared to contractually guaranteed services

Requirements:

• Several years of disciplinary and professional management experience

• Strong management skills, both in virtual and geographically dispersed teams

• Soft skills in terms of personnel management (motivation, experience in managing employees working nationwide)

• Very high customer orientation

• Experience in dealing with difficult customer situations as well as competence in conducting disputes (conflict management)

• Fluent in German and English, both written and spoken.ITIL certification advantageous

• Commercial knowledge, sales, cost and margin transparency

Tariff Group EG 9 Unify Communication and Collaboration GmbH

Tarifgruppe EG 9 Unify Communication and Collaboration GmbH

Additional Skills (Advantageous):

The task requires a high degree of flexibility and willingness to travel.

Have you already gained professional experience at Unify and are now ready for new challenges? Would you like to develop professionally and take on new exciting tasks? Then we look forward to receiving your application for the next career step at Unify.

Tariff Group EG 9 Unify Communication and Collaboration GmbH

Tarifgruppe EG 9 Unify Communication and Collaboration GmbH

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.