At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

At Mitel, you will have the opportunity to help businesses connect, collaborate, and provide better experiences for our customers.

As part of our global action Quality Management team at Mitel, you will be responsible to manage and maintain an internal ISO Audit program as part of our Integrated Management System Program to secure ISO compliance and Management System objectives.

Responsibilities:

• Following on the Mitel strategy, objectives, and goals for the Mitel Management System program related to specific ISO standards and internal Policies.

• Manage and execute Management System and ISO related actions to achieve required certification levels.

• Manage and operate an internal audit program on collaboration with internal auditors.

• Monitor the status of non-conformities and audit findings, communicate cross-functionally to implement corrective actions on time.

• Perform internal audits or surveys in strong collaboration with business representatives and Subject Matter experts to identify improvement areas.

• Perform Data analytics by extracting key insights from relevant data sources to be reported to relevant stakeholders.

• Lead quality initiatives and drive actions to create and execute corrective actions and their effectiveness.

• Create/ update and maintain a library of key documents

• ​Mitel Management System related Policies, procedures, templates and definitions

• Support and consult the Leadership team and functions on all levels with best practice techniques and tips.

• Develop and implement training methods, materials, and modules to enable and improve the organization to learn and apply quality management practices.

• Operate ISO related activities

• Manage and maintain the Mitel Internal ISO Audit Program in collaboration with internal auditors.

• Perform internal ISO audit interview sessions including preparation and audit documentation.

• Join external audits and support audit sessions as Subject Matter expert.

• Manage, maintain and coordinate the update of Audit plans and Corrective Action reports.

• Assist the continuous improvement process by managing audit findings and their closure.

• Collaborate with cross-functional leaders of all functions and at all levels to create organizational awareness and importance of quality management across the organization.

• Advice and support the Senior Management team related to ISO / normative business standards.

• Support Management System Managers in the countries / HQ functions.

• Support the annual external audit program and onboarding of new locations to the ISO Multi-Site certificates.

• Support execution of Management Reviews.

Requirements:

• Any Graduate or Post Graduate

• at least 4+ years of experience

• ISO internal or lead Auditor certificates: ISO 9001 and ISO 14001 required.

• ISO internal or lead Auditor certificates: ISO 20000-1 ISO and 27001 desired

• Experience in ISO Management System management and conducting ISO audits.

• Robust understanding about Communication industry

• Ability to investigate, report and resolve incidents.

• Understanding of process management and continuous improvement

• Ability to write well-structured policies and internal documents as per established ISO standards.

• Excellent analytical, organizational and communication skills

• Fluent English language skills

• Flexible to work in different timezone

• This is a Contractual position.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.