At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Service Business Analyst is responsible for performing day-to-day financial and administrative activities operations. This may include such areas as: Processing orders and contracts in SAP and other systems; Contract management; Billing; Operations management; Allocation of payments; Revenue/cost recognition and project follow-up; and Clarification of invoices with our customers.

This is a temporary role for Maternity cover.

Responsibilities:

• Processing standard transactions in SAP and other systems, such as Order Entry, Change, Closure, Billing and proper cost allocation;

• Validating order packs and confirmations;

• Performing Month-end, Quarter-end and Annual Closing activities in your area of responsibility;

• Identifying and resolving readily identifiable, clearly-defined problems;

• Assisting with the commercial verification of financial impacts, such as revenues, costs, backlog, work-in-progress, plans, forecasts and risks

• Communicating with, primarily, intra-organizational contacts and some external contacts on invoice clarification activities;

• Providing training to new employees for specific areas of responsibility as defined by the Team Lead / Senior BA.

• Ensuring completeness, accuracy and high quality of the daily operations by achieving the agreed KPIs, team and personal targets;

• Ensuring adherence to contractual commitments, service level agreements and charging for MAC’s, AV and VL’s;

• Ensuring compliance with company policies, procedures, rules and accounting standards.

Requirements:

• BS/BA or advanced degree in Business

• Administration/ Accounting/ Finance

• 0-1 years experience in relevant field

• SAP, MS Office (advanced excel skills), Enterprise Data Flows and Systems (ERP, etc.)

• Good Analytical Skills

• Very Good Networking and Communication Skills

• Customer orientation

• High Italian Language Skills (B2-C1)

• English Language Skills –good command in written and oral

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.