At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

The Director of Revenue Operations will be responsible for overseeing and optimizing all processes and systems that contribute to the efficient and effective generation of product & (managed) services revenue. This includes automating/streamlining processes, systems and data analytics in lead-to-order, order-to-bill/revenue, forecasting/planning and to ensure seamless alignment across these functions. The ideal candidate will have a strong background in revenue operations, commercial/sales finance, excellent leadership skills, and a strategic mindset to drive the company’s objectives.

Designing, implementing, and managing effective sales compensation programs that drive sales performance, ensure competitive pay practices, and align with the company's strategic goals. This role involves collaboration with sales leadership, finance, human resources, and other stakeholders to develop incentive structures that motivate the sales team, support business objectives, and comply with legal and regulatory requirements.

Responsibilities:

Leadership & Strategy

• Support the GVP of Revenue Operations to develop and execute a comprehensive revenue operations strategy that aligns with the company's overall business goals.

• Lead, mentor, and develop a high-performing revenue operations team.

• Collaborate with senior leadership to align on revenue goals and strategies.

• Provide financial guidance and strategic recommendations to the sales leadership team.

• Identify and assess financial risks and opportunities related to sales activities.

• Develop and implement financial models and tools to support sales planning and performance tracking.

Financial Planning & Analysis

• Develop and manage the sales budget, including revenue and expense forecasts.

• Conduct detailed financial analysis to support sales strategies and decision-making.

• Monitor and analyze key financial metrics and sales performance indicators.

Reporting & Compliance

• Prepare and present financial reports, including sales performance, budget variance analysis, and financial projections.

• Ensure compliance with corporate financial policies and procedures.

• Collaborate with the accounting team to ensure accurate financial reporting and adherence to accounting standards.

Sales Operations

• Optimize the sales process from lead generation to deal closure to ensure maximum efficiency and effectiveness.

• Implement and manage sales enablement tools and CRM systems to support the sales team.

• Analyze sales performance data to identify trends, areas for improvement, and opportunities for growth.

Data & Analytics

• Oversee the collection, analysis, and reporting of key performance metrics across sales, marketing, and customer success.

• Use data to identify trends, forecast revenue, and make informed strategic decisions.

• Ensure data integrity and consistency across all revenue-related systems.

Process Improvement

• Continuously evaluate and improve revenue-related processes and workflows.

• Implement best practices and innovative solutions to drive operational efficiency.

• Manage change effectively to ensure successful adoption of new processes and tools.

Sales Incentive Compensation

• Compensation Strategy Development: Develop and implement comprehensive sales compensation strategies that align with business objectives. Conduct market research to ensure competitive compensation practices. Design incentive programs that drive desired sales behaviors and outcomes

• Program Management: Oversee the administration of sales compensation plans, ensuring accuracy and timely payment. Monitor the effectiveness of compensation programs and make data-driven recommendations for improvements. Ensure compliance with all legal and regulatory requirements related to compensation.

• Collaboration and Communication: Partner with sales leadership to understand business goals and challenges. Work with finance and HR teams to ensure alignment of compensation programs with overall company policies and financial constraints. Communicate compensation plans and changes to the sales team effectively.

• Analytics and Reporting: Analyze sales performance data to assess the impact of compensation plans on sales results. Prepare regular reports for senior management on compensation program effectiveness and sales performance. Use data insights to forecast sales trends and adjust compensation plans as necessary.

• Budgeting and Forecasting: Assist in the preparation of sales compensation budgets. Monitor compensation expenses to ensure alignment with budgetary constraints. Provide input for financial forecasting related to sales compensation costs

Requirements:

• MBA from a leading business school as a top academic performer in Business Administration, Marketing, Finance, or a related field

• 15+ years of experience in revenue operations, sales operations with a strong emphasis in analytics and scenario analysis.

• Proven track record of leading and scaling revenue operations

• Demonstrated job stability with increasing levels of responsibility.

• Results oriented, hands-on contributor.

• Strategic thinking with a focus on execution and results.

• Strong financial systems and business application skills, including Oracle or SAP, Hyperion ESSbase, Business Objects, Excel, and PowerPoint.

• Proficiency in revenue operations tools and software (e.g., Salesforce, HubSpot, Marketo)

• Excellent communication and interpersonal skills.

• Team player with a positive attitude and inherent leadership capability

• Organized, detail oriented, and strong ability to multi-task

• Adaptability and continuous improvement mindset

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.