At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Our Inside Service Sales Specialist is responsible for facilitating accurate, timely and quality transactions of all renewals. Supporting Service Sales team to ensure the retention and growth of our service business.

Assisting and collaborating with internal clients effectively and efficiently to complete renewal activities including, but not limited to, quote preparation.

Please note this position will require Language skills as you will be operating with our Partners Globally. Therefore we will require the successful candidates to have the ability to speak dual-language in French and English.

Responsibilities:

• Providing renewals administrative support to Sales Representatives and Account Executives.

• Collaborating on a daily basis with Sales Representatives to ensure any queries or issues are dealt with promptly and efficiently.

• Validating accounts and quotes for accuracy.

• Maintaining accurate and complete documentation within CRM

• Making sure pricing is in line with approval levels & governance.

• Ensuring KPI standards are achieved and measured through daily activity and demonstrated via reports to team management.

• Maintaining high levels of customer satisfaction.

Requirements:

• Highly organized, able to prioritize and have good time management skills.

• Able to track information accurately and have a strong attention to details.

• Must be detail oriented, organized, ethical, responsible, & self-motivated

• Salesforce CRM experience is an advantage.

• Communication technology knowledge is considered an advantage.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.