At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Responsibilities:

• Perform day-to-day user access management, administration, and configuration management of Mitel’s business applications
• Master the end-to-end business processes that leverage business application functionality and data, including integrations
• Maintain a productive relationship with both the IT and business teams to keep informed of upcoming roadmap changes, that key support issues are identified and dealt with, and to understand best practices with the business application systems
• Preparation and/or update of documentation for new or existing business application processes
• Assist in the testing of business applications due to new application releases or changes to the environment that impact the applications (e.g., integration changes), including documenting the test processes and outcomes.
• Conduct train-the-trainer sessions and monitor that best practices are being followed
• Provide Level 2 support for users, monitor the support ticketing inbox, answer questions, troubleshoot problems for users, and escalate issues to the appropriate team as required, e.g., vendors, IT App Integrations Team, etc.
• Participates in special projects and other duties as assigned.

Requirements:

• 3-5 years of proven experience in a telecommunications or technical setting
• Bachelor's Degree - in IT, Science or Engineering or equivalent
• Excellent verbal and written communication skills
• Excellent analytical, problem solving, and multi-tasking skills
• Strong computer and technical skills
• Ability to work independently and perform against tight deadlines

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For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.