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Job Description:

About the Role:
As a Senior Software Application Engineer within the Data Center Solutions (DCS) Business Unit, you will be instrumental in supporting Field Application Engineers (FAEs), sales teams, and customers across all stages of the product lifecycle—including product introduction, technical inquiries, design, bring-up, testing, and post-production—of data center hardware solutions. In this role, you will collaborate closely with cross-functional teams and Tier 1 OEM/ODM customers to ensure the successful integration and deployment of products in advanced data center, machine learning/AI, and storage environments.

Key Responsibilities:

• Support, manage, and maintain firmware for processor-based storage integrated circuits and reference designs.
• Collaborate with FAEs, sales, and customer engineering teams to define requirements, manage deliverables, and assist with new product design wins.

• Provide hands-on support for initial board-level debug, system bring-up, and transition to full production.

• Understand customer architectures and software/firmware designs to deliver timely technical support for post-production products.
• Root cause customer issues independently or by leading cross-functional teams.
• Support customers in interpreting and utilizing customer-facing documentation, such as user guides, release notes, technical product training materials and application notes.
• Drive customer requirements through the project management process.
• Travel domestically and internationally as needed to support customer sites and debug systems involving firmware and software.
• Work effectively both independently and as part of a team, across multiple geographical locations.

Requirements/Qualifications:

Qualifications:

• Bachelor’s degree in Computer Engineering, Software Engineering, Electrical Engineering, or a related field.
• Minimum 5 years of experience in firmware/software/system design, debug, and support.
• Strong system, software, and firmware development and debugging skills.
• Experience with C and/or object-oriented languages.
• RTOS and embedded systems experience.
• Experience with ASIC and embedded applications debugging.
• Strong teamwork and communication skills.
• Experience with test equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related equipment.
• Ability to work with cross-functional teams and across multiple geographical locations.
• Functional spoken/written English.

Desired Qualifications:

• Master’s degree in Computer Engineering, Software Engineering, Electrical Engineering, or a related field.
• Familiarity with storage networking concepts and protocols (SCSI, SAS, SATA, iSCSI, PCI, PCI-Express, Ethernet).
• Experience with RISC-based embedded processors (MIPS, ARM).
• Experience with mass storage firmware and software.
• Experience with high-speed debug equipment (oscilloscopes, DCAJ, BERT).
• Experience with kernel debugging (Windbg), JTAG, serial port, Greenhills Debugger.
• Project management experience.
• Experience working with Tier 1 OEMs/ODMs and supporting customer product ramps and production.

Travel Time:

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