Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

This opportunity is part of the Global Cyber Security (GCS) Team, where our mission is to embed cybersecurity culture into McDonald’s DNA to fortify the System against cyber threats through proactive defence, relentless innovation, and strategic collaboration. This Manager level role will be part of GCS and Global Technology, and is focused on Communications and Operations for the organization.

The Manager, Operations Excellence (Communications), GCS will report to the Director, Operations Excellence and will be responsible for managing leadership communications, driving organizational change management activities, and supporting operational governance across our Global Cyber Security organization and supporting market deployment communications for key cyber initiatives. This position will be based in London.

Accountabilities & Responsibilities:

• Responsible for supporting market communications for the team, supporting market deployment change management and communication plans
• Working with key cybersecurity and market stakeholders to support end user enablement and communications to segment and market leadership
• Partner to lead the development and execution of comprehensive communication and partner engagement strategies
• Craft and supply timely input to leadership scripts, narratives and talking points
• Develop and support materials for leadership meetings, conversations and events
• Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
• Identify and apply new, creative ways to reach and engage audiences through content and approaches
• Support team performance management processes and drive to deadlines
• Support the execution and action planning against staff surveys
• Responsible for managing operations management practices for the team
• Enable effective change management approaches (aligning to communication strategies), motivate change internally with the team and external business partners, and influence and function as an ambassador of change
• Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
• Develop business routines and operationalization of processes
• Establish routines in support of team communications, human resource management and operational management activities
• Align team practices to overall ways of working
• Decide how best to work with center teams, markets, segments, collaborators and business partners
• Partner with peer OpEx Managers in GCS and Cyber Market Engagement team to align on communications and ensure consistency
• Provide support to Director Ops Ex as needed

Skills & Experience required:

• Significant experience working in business, technology, communications, change management, organizational efficiency, organizational excellence, business process optimization, continuous improvement, or other related areas
• Experience with a variety of organisational practices, including operations management, human resources management, and leadership communications
• Experienced supporting organisational change, building team culture and organizational culture
• Cyber Security and Technology background preferred
• Outstanding written and verbal skills
• Demonstrated ability to collaborate with technical team members and offer translation towards general business or executive audiences regarding technical language
• Knowledge and ability to discover, design, and implement standard processes
• Ability to navigate complex, diverse teams with various partner needs, while delivering tangible outcomes
• Working understanding of business practices, organisational practices, and governance processes
• Proficient in business process optimization, reviews, modelling, mapping, or process improvement
• Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation
• Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives
• Comfortable presenting in front of and leading discussions among large audiences
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments
• Demonstrated combination of education and years of professional experience showing ability to partner with senior leader teams, provide strategic recommendations, and implement action
• Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.

Qualifications

• Prosci Change Management certification - desirable

Additional Information

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”