Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Office in Mexico. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

• Product Strategy and Roadmap definition.
• Manages or supports a technology product, and/or suite of products with business impact.
• Works with business partners to define the product vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
• Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Requirement Gathering and Prioritization.
• Work closely with business stakeholders to influence, gather requirements and prioritize feature development.
• Translate customer needs and market demands into clear, actionable technical product requirements.
• Cross-Functional Collaboration.
• Works as part of a team of technical product managers expected to broadly influence a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
• Facilitate communication and collaboration among cross-functional teams, including product management, engineering, design, quality assurance, and operations.
• Ensure alignment on product priorities, timelines, and deliverables across teams.
• Feature Development and Release Management.
• Lead the end-to-end product development process, from concept to launch. Work with engineering teams to define product specifications, oversee development sprints, conduct product reviews, and ensure timely delivery of high-quality releases.
• Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• User Experience (UX) Design.
• Collaborate with UX/UI designers (as needed) to create intuitive and user-friendly product interfaces. Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity.
• Data-Driven Problem-Solving Decision Making
• Decomposes complex problems into straight-forward solutions. Consistently brings user feedback, strong, data-driven business, and technical judgment to decisions.
• Monitor key performance indicators (KPIs), track product usage patterns, and iterate on features to optimize user engagement and satisfaction.
• Continuous Improvement and Feedback.
• Foster a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members.
• Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time.
• Invest time to continuously improve your product management capabilities and close skill gaps.

Qualifications

• 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
• Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Proven experience implementing accounting solutions (General Ledger and Account Reconciliation) across different industries (QSR industry a plus) with large-scale implementation project experience within global organizations.
• Experience applying product and agile ways of working that includes best practices and lessons learned to standardize and refine ways of working.
• Highly experienced working collaboratively with business partners to drive outcomes and solve complex technical challenges
• Possess effective communication, storytelling, negotiation, influencing, business acumen, and problem-solving skills.
• Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.
• Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement.
• Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong.