Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Capability Center (MCC). Our Mexico City MCC will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

We are looking for a Senior Manager, GBS Transition who will report to the Mexico Site Lead in direct line and to the Org Activation Director in indirect line. The Transition Lead will play a critical role in managing transition and change management initiatives at the McDonald’s Mexico office, ensuring operational readiness and supporting organizational transformation efforts. This role will focus on workforce transition, communication, learning, and organizational design, collaborating with teams to execute strategies that support the centers´ operational and strategic goals. This leader will bring to life the strategies developed by our function Modernization programs, making them accessible and actionable to our new capability centers.

In this role, you will:

• Enable day 1 readiness, by overseeing timely hiring and onboarding of all required employees, ensuring a smooth transition.
• Apply the translation of functional modernization deployment and workforce transition plans into implications for people readiness needs within the Mexico office, identifying implications for training, staffing, and other HR activities.
• Manages training and learning programs to address employee development, knowledge transfer (KT), and skill-building requirements.
• Helps assess and monitors people readiness through each transformation wave, implementing interventions to address any readiness gaps and support employees during the transition.
• Helps drive organizational change initiatives, including communication plans, learning activities, and org design efforts to ensure alignment with transformation objectives.
• Enables communication efforts to keep employees informed about transition-related changes, fostering a culture of transparency and engagement.
• Enables organizational design activities, collaborating with stakeholders to establish structures and processes that align with Mexico's growth strategy.
• Measures transition progress and provide regular updates to leadership, ensuring that risks are identified and mitigated.
• Engage with cross-functional teams to drive the integration of people strategies and support a seamless transition for all employee

Qualifications

• 8+ years of experience in change management, organizational development, or HR transformation within large organizations.
• A degree in Human Resources, Organizational Development, or a related field. Professional certifications in change management (e.g., PROSCI, PMP, SHRM) are desirable.
• Solid experience in the areas of organizational design, change management, global talent acquisition, and knowledge transfer / onboarding.
• Proven experience driving workforce transition projects and managing day 1 readiness initiatives for large-scale transformations.
• Relevant skills in project management, training program design, and stakeholder engagement.
• Strong interpersonal and leadership skills to drive change and support teams during transitions
• Ability to assess readiness, identify gaps, and implement targeted interventions.
• Ability to simplify complex concepts and communicate them clearly to diverse audiences.
• Solid knowledge of shared services / global business services environment.
• Familiarity with general industry capabilities of Global Functions (e.g., Finance, HR, Procurement, IT) and experience in applying transformation efforts for these functions, is a plus.