Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Operational Excellence (Domain Automation), where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice”.

The Manager - Operations Excellence role is responsible for designing and maintaining solutions blueprints for products and working with product engineering teams to implement solution design. This includes designing, configuring and supporting implementation of innovative solutions that align with business objectives and technology strategy.

This role will report to Senior Manager, Operational Excellence (Domain Automation)

Accountabilities & Responsibilities:

Solution Design and Architecture

• Work closely with stakeholders to understand their business objectives, challenges, and requirements.
• Develop comprehensive architectural, evaluation, designs and analysis for technology solutions across multiple products that meet business requirements and integrate seamlessly with existing McDonald’s systems and platforms
• Responsible for review of technical documentation (Solution Design Document) and acts as an escalation point of contact for automation.
• Ensure solutions are scalable, secure, and resilient, in line with industry best practices and McDonald’s standards, aiming to strike a balance between innovation and stability.
• Create and maintain architectural documentation, including high-level design and configuration documents, architecture diagrams and technical specifications
• Communicate these effectively to stakeholders, ensuring everyone understands the rationale behind architectural choices and their implications.

Technology Strategy and Roadmap

• Collaborate with product leadership teams to define and evolve the technology strategy and roadmap for the technology suite
• Identify emerging technologies and trends towards enhancing McDonald’s technology stack in the respective business area towards improving outcomes
• Provide guidance during evaluation and selection of new technologies, platforms and vendors

Collaborate with Cross-functional Teams

• Foster collaboration with product managers, development teams, operations, security, and business units towards ensuring alignment between architectural vision and product development efforts
• Collaborate closely with members in other functions (GF Modernization, GP Modernization, GI Modernization) to ensure that the technical solution supports the teams plans and goals for the McDonald’s Modernization applications
• Engage in regular communication and alignment meetings to ensure everyone is on the same page and working towards common goals.

Implementation and Support

• Oversee the implementation of architectural solutions and provide hands-on technical support and troubleshooting for complex issues, ensuring timeline resolution and minimal disruption to operations
• Lead the integration of automation platforms with enterprise systems such as ERP, CRM, and other IT infrastructure. Ensure seamless data flow and compatibility between systems.
• Mentor and coach development teams to foster a culture of continuous improvement and technical excellence

Platform Expertise

• Serve as a subject matter expert for automation platforms like UiPath, Automation Anywhere, Microsoft Power Platform and other relevant emerging technologies.

Governance and Compliance

• Establish and enforce frameworks, policies and standards to ensure compliance with regulatory requirements and McDonald’s policies
• Identify potential risks and vulnerabilities in IT systems and propose mitigation strategies.
• Work with cybersecurity experts to ensure that systems are resilient against cyber threats and comply with relevant regulations and standards.
• Conduct regular architectural reviews and audits for adherence to architectural principles and best practices.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 – $143,900 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• 8+ years of experience in solution architecture, with focus on large-scale, global technology environments
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Comprehensive knowledge in assigned domain area, including the latest technology trends and applicable use cases
• Demonstrated knowledge of integration in an Enterprise-Apps or BOS environment
• Deep understanding of Oracle & SAP cloud platforms and experience with cloud-native architecture designs
• Knowledge of professional software engineering practices & standard processes for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Strong knowledge of database technologies and data architecture principles
• Experience applying Product and Agile ways of working that includes best practices and lessons learned to standardize and refine processes
• Experience in emerging technologies (robotics, GenAi, ML, IDP, NLP, etc.)
• Highly qualified working collaboratively with business partners and product teams to drive outcomes and solve complex technical challenges, across a complex, global matrixed organization setup
• Possess effective communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem solving and innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products
• Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement
• Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
• Relevant industry certifications are a plus

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.