Company Description

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and we are working hard to be the best-loved restaurant company.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description

McDonald’s International L&D team needs a top notch Administrative Assistant. This is an excellent opportunity to build upon your professional experience in a fast-paced and team-oriented environment. You will be a critical team member and will perform a wide variety of specialized and administrative functions. The top candidate will possess strong organizational and communication skills and a proven track record of getting results.

What will my accountabilities be?

The purpose of this role is to provide general administrative support to the International L&D team, assist the Senior Director and play an integral role in coordinating global projects across our International markets.

In addition to following McDonald’s policies and procedures, this position carries the authority to perform the principal accountabilities outlined below and any additional tasks required by the Company or your Manager for which you are deemed competent.

• Establish strong working relationships within Global L&D, as well as with International Markets, Market Learning Leads and other departments
• Produce and maintain International Market reporting processes in a timely fashion
• Coordinate, diarise and manage agendas and notes for Team meetings and events
• Create and virtually share materials for various meetings and events
• Diary management for the Senior Director
• Build strong working relationships with external vendors, manage training requests and budgets
• Manage monthly news and celebrations across the International Markets
• Coordinate and maintain staff lists, distribution lists and groups
• Maintain L&D guides that have been created for the International Markets
• Provide general administrative support including travel and accommodation, monitor expenditure, processing expense claims etc
• Collect Market data where required through Smartsheet or other platforms
• Provide support on ongoing global projects
• Coordinate Training schedules and courses across multiple markets

What Team will I be a part?

The successful candidate will be a valuable part of the International Markets L&D Team. This team is responsible for supporting the L&D function in all our McDonald’s International markets. The team works with Learning Leads in each market as well as representing the markets in the broader Global L&D COE team.

Who are my customers?

The core customers for the team are our markets. We work with almost 100 markets globally. Other key customers include the Global L&D COE and other COEs within the Global People team.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Comfort in working in virtual meetings and in person
• Ability to prioritise and multi-task
• Previous experience in administration / coordination
• High attention to detail and accuracy
• Disciplined approach to meet set deadlines
• Sound written and verbal communication skills
• Some degree of flexibility in working hours as we operate across several time zones
• Strong focus on customer service and support
• High degree of initiative and problem-solving skills
• Enjoy working in a team environment and with multiple stakeholders

Additional Information

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”