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Technology Supervisor Learning and Development (LXP)

McDonald's

McDonald's

IT, People & HR, Operations
Chicago, IL, USA
Posted on Tuesday, July 9, 2024

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

As the Learning and Development Experience Platform Supervisor, you will be responsible for overseeing the day-to-day operations of our learning Experience Platform (LXP) and related digital learning platforms. You will work closely with cross-functional teams to ensure the platform meets the evolving needs of our employees, supports organizational goals, and facilitates a culture of continuous learning.

Key Responsibilities:

  • Platform Administration: Manage the administration and configuration of the LXP, including user access, content management, and system updates.
  • User Support: Provide technical support to platform users, including troubleshooting issues, conducting training sessions, and creating user guides.
  • Compliance and Quality Assurance: Ensure compliance with regulatory requirements and industry standards for learning programs, and conduct quality assurance checks on content and platform functionality.
  • Vendor Management: Liaise with external vendors and consultants for platform enhancements, integrations, and technical support.

Qualifications

As the Learning and Development Experience Platform Supervisor, you will be responsible for overseeing the day-to-day operations of our learning Experience Platform (LXP) and related digital learning platforms. You will work closely with cross-functional teams to ensure the platform meets the evolving needs of our employees, supports organizational goals, and facilitates a culture of continuous learning.

Key Responsibilities:

  • Platform Administration: Manage the administration and configuration of the LXP, including user access, content management, and system updates.
  • User Support: Provide technical support to platform users, including troubleshooting issues, conducting training sessions, and creating user guides.
  • Compliance and Quality Assurance: Ensure compliance with regulatory requirements and industry standards for learning programs, and conduct quality assurance checks on content and platform functionality.
  • Vendor Management: Liaise with external vendors and consultants for platform enhancements, integrations, and technical support.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.