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Senior Manager, Market PMO Lead (US)



Chicago, IL, USA
Posted on Thursday, July 4, 2024

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

McDonald’s is seeking a Market PMO Lead for the U.S. market to execute a new capability and deliver on the McDonald's transformation vision across the Consumer, Restaurant and Company strategic advantages. This position will be dedicated to enterprise transformation and provide strategic alignment, execution excellence and management of all transformation programs embedded in the U.S. market.

This individual will develop and uphold program management governance standards and processes as defined by the Transformation Management Office (TMO). This role aims to ensure the alignment of market transformation with enterprise goals and priorities, solving and advocating for market-specific nuances and challenges (e.g. capacity/resourcing). The Market PMO Lead will drive transformation in connection with other local priorities/projects and run-the-business activities.


  • Market Alignment: Coordinate market transformation to ensure alignment and delivery of the Accelerating the Arches vision across the three strategic advantages – Consumer, Restaurant and Company. Collaborate closely with the Transformation Management Office (TMO) and program leadership to seamlessly integrate and execute programs, such as GBS, ArchOS, MCX, etc. in market.
  • Integrated Market Roadmap: Drive integration of market roadmap and ongoing change control in alignment with Transformation Management Office (TMO) governance and process. Track execution progress, triage and escalate risks and proactively resolve issues. Facilitate horizontal coordination among market teams to promote a shared understanding of interdependencies. Continuously evaluate and refine the roadmap, adapting plans to accommodate changing priorities, resources, or external factors.
  • Capacity Planning and Execution Management: Understand resource and skill needs of market personnel to support transformation initiatives. Assess existing market capacity and enable talent planning with market leadership and People team. Support mobilization of in-market teams for each initiative in partnership with global programs (part-time SMAs, full-time, backfills, etc.).
  • Cross-Functional Stakeholder Management and Escalation: Act as a key liaison with various stakeholders, including global, segment and market leadership to drive alignment. Escalate key issues and risks as needed. Partner with in-market Change Management & Comms teams to foster buy-in across teams and with franchisees and effectively communicate progress and key changes throughout the transformation. Drive “share & steal” opportunities across markets and programs.
  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community and Family.


  • 10+ years’ experience with demonstrable experience in project management of large scale, global, multi-year transformations
  • Experience working across multiple segments or markets within McDonald’s if internally sourced
  • Project Mgmt. Professional (PMP®) Certified
  • Bachelor’s degree in Business, Communications, HR, Data & Analytics, or related field
  • Ability to lead people and partner with stakeholders in a complex, multinational setting
  • Strong communication and problem-solving skills
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.