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Supervisor, Brand Communications



Marketing & Communications, People & HR, Operations
Chicago, IL, USA
Posted on Tuesday, June 11, 2024

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

We’re looking for a Supervisor, Brand Communications to drive programs that effectively reach and engage defined and diverse audiences (e.g., media, consumers, community influencers, industry experts, third party organizations, etc.) to drive the business and build relevance, affinity, and awareness. The ideal candidate has experience supporting communications objectives that directly support business outcomes and executing multi-channel communications campaigns, including those targeted at multicultural audiences.


  • Create and implement best-in-class integrated communications plans that align with key business and marketing objectives

  • Collaborate across cross-functional teams to drive earned PR ideas into execution

  • Reach and influence target audiences by delivering effective messaging, creative storytelling, channel strategies, content and media and stakeholder engagement plans

  • Monitor, analyze and report on the effectiveness of PR efforts, continuously identifying ways to improve strategies based on performance and industry trends

  • Manage agency partners and support budget management


  • 3-5 years’ experience in a brand/consumer communications role, either in-house or at an agency

  • Relevant communications expertise targeting external audiences (i.e. stakeholder, influencer, consumer, earned media); multicultural experience is a must

  • Strong understanding of diverse cultural audiences and how to leverage key cultural insights to drive communications strategies

  • Proven foundational PR skills, including mastery of media material development, tactical plans and reporting

  • Natural storyteller with excellent written and oral communications skills, including an ability to convey complex issues in a clear and concise manner to a variety of audiences

  • Self-starter and problem-solver with strong sense of initiative, focused on results; ability to manage multiple, simultaneous projects and, at times, within ambiguous and undefined circumstances

  • Champion of diverse perspectives who proactively cultivates an inclusive culture

  • Consistent eagerness to listen, learn, apply knowledge and accept feedback

  • Strong advisory skills with the ability to offer credible advice to senior leaders

  • Ability to thrive in fast-paced environments, while being flexible, collaborative and deadline-driven

  • Excellent organizational skills and steward of best practices across teams

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.