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Senior Member of Technical Staff - II, Technical Support

Mavenir

Mavenir

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Aug 1, 2025

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

To support Mavenir product and system solutions in a specific technology area with defined customers prospects.

Main Responsibility Area: Expertise and demonstrated competence in IMS technology area, supporting others. Understanding client needs, identifying solutions to non- standard queries; actively creating business opportunities. Understanding internal/external business issues.

Key Responsibilities

Ability to explain 4G/3G/2G Core (Voice Core & Packet Core), VoLTE/VoLTE, solutions and architectural changes to global telecom customer teams

LLD and HLD designing for VoLTE and related IMS network

Ensuring smooth VoLTE operations and effective customer management

Troubleshooting of E2E network issues, Trace analysis & coordination with all stakeholders

TECHNICAL expertise in VoLTE solutions, Voice Core # IMS/ VoLTE (CFX, TAS), SBC, MRF, DRA, 4G/3G Core network, eNode-B etc

Mobile core technologies, including 3gpp, IMS Virtualization, M2M and LTE is helpful

Awareness of telecom evolution topics Cloudification, VMware, OpenStack, Containerization, ZTS

Candidate shall have working experience in VoLTE including GSM/4G mobile core network/switching of any vendor.

Must have Shell Scripting & Linux experience

Responsible for providing end to end support in MS Operation work.

Ready to work in shift and different time zone based on requirements.

Knowledge about Cloud, VMware, Front End Containerization, TECHNICAL EXPERT Core Network, OpenStack

Knowledge of Telecom Operation management systems, Network performance, quality management, SLA Mgmt

Job Requirements

Essential:

o experience in using relevant networking protocols

o Bachelor / Master's degree or equivalent

o Previous experience as an IMS TECHNICAL EXPERT for VoLTE or related experience

o Fluency in English both verbal and written

o Other languages are of advantage

? Desirable Professional background Areas

o Managed Services

o Outsourced Operations

o NOC Operations

o Production Change Management

o Maintenance and Support

o 4G, LTE, IMS, Messaging Rollouts

? Desirable Personal Attributes

o Collaborative and Team Player

o Open to new ideas, adaptable

o Detail Oriented, must be able to run on the ground with the engineers

o Conservative in taking risks that lead to mistakes in the field

o Aggressive in driving to solutions and conclusions to issues

Requires Minimum Supervision. Self-Starter ? Can Do Attitude

Highly adept in managing rollout risks

Previous experience working for global organizations.

Strong negotiating and expediting skills.

Ability to work in fluid, fast-paced, global environment.

Ability to be quick, agile, and highly responsive.

Strong interpersonal skills, a team player

Six Sigma or Total Quality Management certification a plus

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.