The Lobby Ambassador will be responsible for providing our guests with a positive first and last impression, and will provide consistent sensational service. Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from tour-buses and vehicles, delivering messages, parcels and guest amenities. The Lobby Ambassador will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination. Their mission is to exceed any expectations that our guests may have & provide professional guest service at all times.

This is for a vacant role.

This will be a 6 month contract position.

Requirements

• Excellent communication and organizational skills, able to multitask and act under pressure

• Ability to take initiative

• Ability to lift heavy objects and luggage (Up to 50 Pounds)

• Must be available for all shifts – Mornings, Late evenings, weekends, holidays

• Bilingualism is an asset

Job Profile

• Provide consistent sensational service for all hotel guests

• Develop a good understanding of hotel layout and be able to give directions to all units and services

• Interact effectively with hotel guests and co-workers to create a positive environment

• Handle luggage for hotel guests

• Provide information regarding features of rooms, services of hotel and points of interest in the area

• Assist guests with special needs

• Attend to group arrivals and departures

• Maintain and clean luggage storage area and lobby