Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay

$76,953.00 - $138,559.00

Job Posting Description:

This role is Hybrid LI-Hybrid

Secondment/Contract Duration: Up to 12 Months

Are you passionate about ecommerce, the digital customer journey and online analytics? Reporting to the Vice President, Digital Channels, you will provide insights into the customer journey on online and mobile platforms, delivering overall understanding and reporting of the channel performance to make better business decisions. Leading a team of web and reporting analysts, you will collaborate with key partners to create detailed reporting approaches and paths to insightful analysis of larger ecommerce initiatives and projects.

If you are an innovative and strategic problem solver who is passionate about improving customer experiences, then this is the role for you!

About the Role

• Measure, analyze and improve the customer fulfilment experience against business needs and objectives and lead a customer centric eCommerce strategy.
• Lead the business review of ecommerce to ensure that all functional areas are aware of progress made and current status and where the channel is anticipated to go based upon trending performance.
• Champion the customer experience within the organization and seek to inform and educate business partners on customer behavior on our sites and platforms.
• Define and refine proposals on Adobe Analytics solution design and implementation to capture the key data elements required for business insights.
• Partner closely with Supply Chain, Retail Operations, Legal, Finance, Merchandising, Marketing and Customer Service leadership to provide insightful updates on the ecommerce channel.
• Prepare reports including visualized dashboards that illustrate the online customer experience and sales as it relates to internal stakeholder initiatives or merchandising strategies.
• Build and manage a high-performing Online Analytics and Reporting team, drive excellence and help to support personal and team growth.
• Drive ongoing analysis of promotional and demand generation activity by partnering with Marketing and Merchandising to grow the business through improved promotional campaigns and initiatives.

About You

• Post-secondary education in Computer Science, Engineering, Business, Statistics, eCommerce or related program.
• 10 years of experience in an eCommerce role with a focus on eCommerce Analytics in a retail, B2B or wholesale environment.
• Strong proficiency in web analytics tools such as Adobe Analytics, Omniture, Google Analytics, CMS, testing platforms and issue/project tracking tools. Familiarity with Adobe Commerce ecommerce platform, Micro Strategy and Microsoft Power BI would be an asset.
• Experience with building visualized performance dashboards for fulfilment tracking and customer experience measurement.
• Proficient in Microsoft Office, especially Excel, Access and PowerPoint
• Proven leadership skills and/or supervisory experience, and cross-functional collaboration.
• Strong written and verbal communication, interpersonal and negotiating skills are also crucial.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

January 23, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.