Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay

$61,608.00 - $104,956.00

Job Posting Description:

This is an On-Site role #LI-Onsite

Quality Management Officer

Are you a driven leader of a quality management system who can advance laboratory testing and quality assurance services? Reporting to Senior Director, Quality Assurance, you will maintain and evolve an ISO 17025 accredited and ISO 9001 registered quality management system (QMS) that supports the mandate of ensuring all beverage alcohol products offered for sale by the LCBO are authentic, safe for consumption, of sound quality and compliant with regulations. You will design, implement, maintain the effective operation of the quality management system, and the continuous improvement of quality assurance operations and services.

If you thrive in a role that can use quality to deliver smooth and seamless quality assurance services, then this is the role for you!

About the Role

• Successfully maintain the ISO 17025 and ISO 9001 accreditation/registration, liaise with the accreditation/registration bodies, manage and advance the quality system of the Assurance Department

• As a Lead Auditor, manage the internal audit system and conduct internal audits of the quality management system, including laboratory methods, to assess effectiveness and conformity to requirements. Lead, mentor and inspire the team of internal auditors

• Define, maintain and evolve the document control, internal audit, corrective action, complaints and control of nonconformity systems

• Use analytical laboratory expertise to ensure appropriate selection, development, validation and optimization of analytical laboratory methods and instrumentation

• Lead the Quality Assurance Laboratory programs to ensure validity of analytical results

• Perform control of non-conforming data, review out-of-control situations, evaluate adequacy of test results and authorize release of results that meet quality assurance criteria

• Identify, report and investigate non-conformances; oversee the development and implementation of corrective actions, assess effectiveness of corrective actions

• Use relevant experience to drive product safety and evolve food safety systems. Take a leadership role in making practical recommendations to address risks and opportunities, driving execution of opportunities for improvement

• Take a customer centric approach to evolve the services of the department and provide knowledgeable guidance to the clients of Quality Assurance services

• Supervise QA Laboratory staff, including performance management, discipline, grievance handling and resolution

• Build and maintain measuring and monitoring tools, including KPIs, to ensure service requirements are met and the continuous improvement of the operations

About You

• Bachelors’ Degree in Chemistry, Biochemistry, Chemical Engineering or related science. Quality Certificate from an accredited college or university; ASQ certification of CQE or CMQ would be an asset

• Direct experience with practical implementation of a QMS including ISO 17025 and ISO 9001 standards and experience leading and performing internal audits

• Proficiency in analytical chemistry and instrumental analysis, including working experience with gas chromatography with mass selective detection (GC-MSD, GC-QQQ), GC-FID, high performance liquid chromatography (UPLC, HPLC), LC-MS, ICP-MS, UV-Vis spectrophotometry, NIR spectrometry and Continuous Segmented Flow Analysis

• Demonstrated experience in method development and validation, and troubleshooting of laboratory equipment; experience in statistics applied to method validation and calculation of method uncertainty, including SPC, hypothesis testing, regression analysis, and ANOVA

• Proven ability to empower and lead a professional team, with emphasis on employee development and engagement. Experience in a unionized environment would be an asset

• Outstanding skills in writing and editing technical reports; eloquent and inspiring presenter.

• Advanced proficiency using Microsoft Excel, Word, PowerPoint, SharePoint, MS Forms, LIMS, statistical process control software

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

October 10, 2024

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.