Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay

$72,205.00 - $130,012.00

Job Posting Description:

This is a hybrid role #LI-Hybrid

The IAM and Platform Operations Manager is responsible for planning, managing, increasing adoption, delivering, and supporting the enterprise level Identity, Messaging and Platform computing services including enterprise data center hardware, and on-prem and cloud infrastructures throughout the lifecycle of these services to ensure optimum value to business users for all LCBO locations; LCBO Head office and Regional Offices, LCBO distribution centers (GTA, London, Ottawa, Thunder Bay and Durham) and 700+ Retail locations across Ontario.

About the Role

Strategy & Planning (35%)

• Lead the identification and evaluation of identity, authentication, messaging and platform technologies working with Senior Manager to shape the cloud and platform roadmap, applying latest trends, use in-depth knowledge and user insights to lead the development of forward-looking roadmap.
• Establish Service Delivery excellence by managing and ensure the execution of cloud and platform Technology practices, maintaining the quality and viability of applications, tools and processes.
• Oversee the activities of teams responsible for IAM and Platform operations, Level 3 Support, Asset Management, Contract management and Project execution.
• Manage external technology partners, ensuring their performance aligns with LCBO's goals.
• Standardize and oversee IAM and Platform Computing policies, tools, evaluation metrics and interactions with other internal and external groups.
• Accountable for ensuring LCBO's IAM and platform services technology is current and maintained.
• Manage the partnership with the architecture team to maintain cloud and platform computing architecture documentation.
• Develop and deliver business cases for IAM and Platform Technology programs and supporting peers in other IT groups with their business cases.
• Stay current on new cloud and platformer technology trends and establish a technology evaluation rhythm based on upcoming solution needs guided by business and projects.
• Be solution focused when working with both Internal IT associates and business associates.

Service Delivery & Solutions (35%)

• Develop hardware and software maintenance plans along with technology refresh schedules and version standards.
• Accountable for all IAM and platform Technology hardware and software assets. Establish and maintain asset tracking for both hardware and software assets. Ensure all services agreements are documented and updated as services changes.
• Guide execution with an emphasis on iterations and deliverables, quality, velocity, and communication.
• Manage a team of both in-sourced and out-sourced resources to support LCBO's IAM and platform Technology Services daily operations.
• Establish, maintain operational SLO's/Service level agreements in-conjunction with LCBO's service management teams.
• Monitors expectations of performance for 3rd party partners to ensure they are meeting LCBO's support requirements and Service level agreements.
• Assess new technologies to improve IAM and platform technologies.

Leadership & People Development (20%)

• Manages a Customer-Centric Quality Services team, delivering excellence and supporting personal and team growth while removing obstacles for success.
• Plans, manages, organizes and controls the activities and staffing requirements of the department; reviews employees' status change recommendations; lead selection committees and selects candidates for onboarding.
• Provides direction and coaching to the department team, drives resource and capacity management to support projects and distribution of assignments. Lead the development of training and succession plans and seek input from team members to enhance technical, analytical, and business capability across the team.
• Grow individual contributors to reach their potential.
• Employ top tier talent in a fast-growing environment.
• Continue scaling a specialized engineering team by working with a team of Engineering Managers to refine hiring, onboarding, and development processes.

Project & Financial Responsibility (10%)

• Accountable for IAM and platform Infrastructure budgeting and support of overall IT budgeting
• Work with finance and accounting and PMO on IT financial forecasting.
• Provide project resource and financial estimates on behalf of IAM and platform team.
• Manage the analysis of financial, capital budgets to identify insights or opportunities/areas of improvement, determine strategic and financial impacts, and recommend applicable plans.
• Accountable for monitoring and reporting on all capital budgets for IAM and platform capability area
• Prepares and issues Request for Proposals (RFP's) and Request for Quotations (RFQ's) for the procurement and renewal of hardware, software, and professional services. Evaluate responses and negotiate vendor contracts, Statement of Work together with Vendor management, Purchasing or Legal.

About You

Minimum Required:

• University or College degree in a technical degree such as Computer Science, Engineering, Math or (LOB) Systems
• Experience End-user Computing Technologies, practices, and service-related support
• Experience (5-7 years) in managing large teams and other people leaders.
• 7+ years' experience with Identity access management, Authentication.
• 7+ years' experience working with data center technologies (Storage, Servers, Virtualization, Backup, and Patching)
• Demonstrated leadership of direct and indirect teams and all the associated leadership and mentoring skills.
• Collaborative and ability to gain buy- in of senior leaders on roadmaps and programs.
• Ability to present ideas in business and user-friendly language.

Preferred:

• Experience of the above within the Retail Systems industry
• Industry knowledge of Systems set processes and technologies.
• Experience with the public sector and managing a unionized environment
• Experience with Active Directory, Entra ID, Microsoft SSO & MFA
• Experience with Cisco UCS, Commvault, Netapp, Virtualization, Patching and Observability tools.
• Experience with Windows, Linux and AIX Operating systems and OS tuning.
• Experience with Azure, AWS, GCP and IBM Skytap cloud services.
• ITIL

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

September 17, 2024

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.