Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay

$39.42 - $47.22

Job Posting Description:

This position is on-site #LI-On-Site

Quality Assurance Systems Analyst

Do you want to support the Supply Chain/Quality Assurance Business, exploring new and innovative technologies, and make your mark? Reporting to Manager, Quality Assurance Laboratory, you will apply your thorough knowledge of Business Analysis and Quality Assurance (QA) operations to assist with furthering QA business processes, formulate scope and objectives for QA applications’ system development, improvement, and maintenance, including the Laboratory Information Management System (LIMS). Supporting the entire business of QA, you will also prepare system documentation and detailed specifications from which application programs will be sourced or enhanced, and coordinate with IT, to plan, execute, communicate and assist with various QA system implementations. You will use your superior talent in Business Intelligence to evaluate effectiveness of QA business processes to create dashboards, reports and make recommendations for continuous improvements. You will demonstrate leadership, collaborating with multiple team stakeholders to evaluate and enhance processes and deliver results for clients.

If you are an innovative thinker who understands the end-to-end business and loves a challenge, then this is the role for you!

About the Role

• Configure, support, troubleshoot and maintain LIMS and QA application systems, programs and procedures

• Assist in preparing and coordinating project plans for Quality Assurance technology initiatives, including business case definition and writing

• Develop detailed QA systems test plans, participate in testing, including user acceptance testing; analyze test results to ensure the solution meets the business needs

• Map and document business processes. Define, analyze, review, document and communicate functional requirements specific to Quality Assurance needs required to support business process redesign and technology enhancements

• Develop, configure, maintain and upgrade departmental performance monitoring tools

• Provide specialized data analysis, develop reports that support QA functions, make data-driven recommendations for process optimization

• Provide technical and analytical advice to the management team. Provide leadership to the QA user community; mentor, coach, and transfer knowledge to assist QA staff to resolve program and procedural problems

• Prepare user manuals, technical documentation and user training for existing and new QA applications, procedures and processes

About You

• Post-secondary education in Computer Science or related field, or equivalent business experience

• Relevant work experience in business analysis and process improvement and proven success using analytics, process mapping and analysis, business modelling and statistical analysis to drive change and grow the business

• Relevant technical knowledge and expertise in the configuration of computer software, operating systems, and applications acquired through formal education and progressively responsible experience in systems development. Working knowledge of programming languages/coding

• Demonstrated understanding of laboratory operations

• Demonstrated understanding of Quality Assurance end-to-end Supply Chain operations, including management of customer complaints and execution of product recalls

• Experience in requirements definition, acquisition, testing, configuration and implementation of LIMS

• Proficiency in the following applications and quality assurance operations:

  • Laboratory instrumentation integration software

  • Statistical process control applications (e.g. NorthWest Analytical and/or other)

  • Compusense and/or other Sensory evaluation applications (e.g. Compusense and/or other)

  • Product Recall applications

  • Customer complaints management/CRM

• Experience in effectively using data mining software, such as Qlik Sense, Tableau or Microstrategy

• Extensive practical knowledge of Access, Visio, SharePoint, VBA, SQL server databases. Proficient with Microsoft Office products, including sophisticated knowledge of Excel, Word, PowerPoint, Outlook

• Strong adaptable interpersonal skills and the ability to translate functional business to technical language. Ability to grasp key drivers and measures of success for the business and integrate the short-term and long-term business strategies into technology solutions and applications integrations

• Effective collaboration and negotiation skills, ability to work and lead laterally across multiple groups

• Effective communication, both verbally and in report generation (technical writing)

• Work independently and effectively under pressure to tight deadlines, be solution-driven and a change champion

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:

36.25

Union / Non-Union:

Union

Job Posting End Date:

February 14, 2024

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.