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customer service representative - call centre

La Maison Du Kouignamann

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Customer Service

Kanata, Ottawa, ON, Canada

CAD 18-21 / hour

Posted on Aug 17, 2025

customer service representative - call centre

Title posted on indeed.com - Full Time Customer Service Representative

Posted on August 07, 2025 by Employer details La Maison du Kouign-Amann

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Job details

*Overview* La Maison K is looking to hire a dedicated and enthusiastic full-time Customer Service Representative to join our amazing team! As an important team member of La Maison K, you will play a critical role in providing excellent customer service and ensuring the smooth operation of our fast-paced operation. You will also have the chance to work in one of Ottawa's busiest bakeries that features our amazing French pastries, cakes, artisan desserts, creperie, pre-cooked meals and catering businesses. You won?t get this kind of experience anywhere else! The ideal candidate will be warm and friendly and will have strong communication skills, a customer-oriented mindset, and the ability to handle inquiries effectively. Multilingual candidates are highly encouraged to apply. *As a Customer Service Representative, your main duties and responsibilities include:* * Consistently welcome and greet customers with a smile and a warm and positive attitude * Respond to customer inquiries in-person, and via phone in a timely and professional manner * Provide accurate information regarding products and services, addressing any questions or concerns customers may have * Taking orders (suggesting your favourites and our feature items), answering questions about menu items and processing payments * Preparing, heating and finishing food and drinks * Assembling orders and packaging take-out and in-dining options * Stock displays, freezers and drink coolers * Keep all surfaces clean and sanitary to ensure the safety of our customers, teammates, and yourself * Utilize data entry skills to maintain accurate records of customer interactions and transactions * Assist with upselling products and services where appropriate to enhance customer satisfaction and drive sales * Analyze customer feedback and provide insights for service improvement * Maintain a high level of phone etiquette while ensuring clear communication with customers * Collaborate with team members to resolve complex issues and improve overall service delivery * Occasional local order deliveries *Who you are matters:* While previous experience working in food service, retail as a cashier, barista, food prep, or customer service is helpful, the most important thing to us is who you are! We are looking for someone who: * Understands how to create an exceptional customer service experience * Is client focused and has efficient interpersonal skills * Is fluent in both English and French * Is trustworthy and comfortable with responsibilities like cash-handling and store safety * Believes great quality and customer experience is what keeps guests coming back * Is warm, kind, helpful and a great teammate * Is self-sufficient and can work independently with minimal supervision * Will remain cool, calm and collected in a fast-paced environment * Understands the importance of working as a team and appreciates the chance to collaborate * Is always willing to learn and grow * Understands that service is not a transaction, it?s about connection with customers * Understands that a smile can make all the difference in someone?s day * Has excellent communication skills *What we offer:* * Between 32-40+ hours weekly * Pay range from $18.00-$21.00 per hour * Discounted food costs during your shift and employee discounts * Paid Training * Safe, respectful, supportive and inclusive workplace *About us:* La Maison du Kouign-Amman (La Maison K) is a unique, family-owned artisanal French bakery, café and frozen-cooked ready meal provider in Kanata, Ontario. We are a hard-working and enthusiastic bunch looking to add a team members that can contribute in a postivei manner to help us serve our wonderful customers and community. At La Maison K, we strive to be much more than a local bakery ? we exist to anticipate, meet and exceed the needs of our customers by delivering exceptional products and amazing customer experiences. La Maison K is committed to a diverse and inclusive workplace for all. W