Senior Delivery Manager, Maestro Guardian

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in Canada

About the role

As a key member of the Solution Assurance team, the Maestro Guardian Delivery Manager understands our customers’ most pressing business challenges and drives their success by addressing complex supply chain management challenges through Kinaxis Maestro deployments.

This role partners closely with customers and system integrators on partner-led Maestro deployments, leveraging supply chain management and process engineering expertise, advanced analytics, and AI-enabled tools to guide solution design, proactively mitigate risk, and accelerate value realization.

The Maestro Guardian Delivery Manager applies data-driven decision frameworks and predictive insights to anticipate delivery risks, influence outcomes early, and ensure scalable, best-practice solutions that drive measurable business impact.

Vacancy Status

This is an existing job vacancy

What you will do

• Partner with customers and system integrators to align current supply chain processes to a future-state vision enabled by Kinaxis Maestro, ensuring business value realization.
• Collaborate with Solution Architects to validate solution blueprints, incorporating industry best practices, process engineering expertise, and Maestro capabilities.
• Serve as a trusted advisor to senior stakeholders, including C-suite leaders, translating strategic objectives into actionable delivery plans and measurable outcomes.
• Lead cross-functional project teams across multiple concurrent engagements (3–4), driving alignment, accountability, and transparent communication throughout the project lifecycle.
• Monitor deployment health through KPIs and predictive risk identification, proactively mitigating technical, operational, and organizational risks.
• Champion change management and value articulation, ensuring stakeholder adoption and alignment with Kinaxis methodologies.

What we are looking for

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Statistics, or related field.
• 7+ years of experience in supply chain, manufacturing, IT, demand planning, or related disciplines, including 5+ years in progressive project or delivery management roles.
• Deep expertise in supply chain management processes, tactical and operational planning, and best-practice functional solutions.
• Strong data and AI fluency, including the ability to leverage advanced analytics, dashboards, SQL (asset), and AI-enabled tools to drive evidence-based decision-making and deployment health.
• Demonstrated leadership and stakeholder influence skills, with the ability to guide cross-functional teams and engage senior executives.
• Advanced analytical, systems thinking, and change management capabilities, with the ability to navigate ambiguity and complexity.
• Highly organized and execution-oriented, capable of managing multiple concurrent engagements in fast-paced environments.

Role Specific Skills and experience-

• Intermediate knowledge of Maestro solution functionality.
• Excellent communication and ability to effectively facilitate meetings, including brainstorming sessions. Able to present information in an engaging manner to a diverse audience.
• Excellent influencing skills, even without direct authority.
• Effective interpersonal skills and ability to work well across all levels in the organization.
• Ability to build strong relationships and credibility with internal & external stakeholders.
• Open to travel 50% on average and can work effectively when working remotely from client sites.

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.