Director, Cloud Services
Kinaxis
Director, Cloud Services
- Category
- Management
- Position Type
- Full-Time
- Remote
- Yes
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
Ottawa, Canada - Office
Toronto, Canada - Office
All other Canadian locations - Remote
About the role
As the Director, Cloud Services, you will be a trusted advisor and subject matter expert, bringing a depth and breadth of knowledge and expertise in leading, directing and developing the overall operations and delivery of Kinaxis’ cloud infrastructure and services.
Partnering closely with the VP, Cloud Services, and stakeholders across the organization, you will be responsible for the strategic leadership, quality ownership, and operational excellence of Kinaxis’ cloud platform engineering function. This role leads multiple CPE teams and managers, ensuring that platform reliability, quality, and release practices enable product teams to deliver safely, consistently, and at scale. You will be accountable for quality, release management, and security, working in close alignment with IT, Security, and Product teams.
Vacancy Status
This is an existing job vacancy
What you will do
- Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement.
- Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery.
- Evangelize CPE best practices across development, operations, and product teams to align technology with service delivery outcomes.
- Own end‑to‑end quality and release management for cloud platform capabilities, ensuring consistent standards and accountability across teams.
- Partner closely with Platform Validation and quality leadership to close gaps in current quality practices.
- Ensure release processes balance speed, safety, and customer impact, with clear go/no‑go accountability.
- Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management.
- Oversee on‑call models, escalation paths, and continuous improvement following incidents.
- Drive continuous improvement in operational maturity across the CPE organization.
- Work closely with Product, R&D, Security, and Cloud Services leadership to align priorities, roadmaps, and execution.
- Act as a senior stakeholder in platform‑related decision‑making, representing CPE at leadership forums.
- Build and evolve the CPE org structure to meet current and future business needs.
- Coach and develop high‑potential leaders and senior engineers.
- Partner with HR and leadership on workforce planning, hiring, and succession.
- Stay informed about emerging technologies and industry trends in cloud computing.
What we are looking for
- BS or BA in Computer Science, Information Systems, or demonstrated equivalent experience.
- 10+ years of progressive experience in QA, DevOps or Cloud Operations in a high-tech, global, organization.
- 5+ years of experience leading a team responsible for the delivery and operation of cloud infrastructure and services.
- Proven experience leading multiple engineering teams or managers in a cloud or platform engineering environment.
- Strong background in cloud infrastructure, platform engineering, or SRE‑adjacent domains.
- Demonstrated ownership of quality, reliability, and release practices at scale.
- Strong cross‑functional leadership and communication skills.
- Experience influencing senior stakeholders and driving alignment across organizations.
- Highly skilled in managing multiple complex projects and changes that have organizational impact.
- Results oriented with experience providing detailed content/presentations for consumption at senior levels.
- An articulate and professional communicator with the ability to provide clear, concise messaging (verbal and written) to multiple audiences and platforms and present information in a way that engages the listener at the appropriate level.
- Advanced analytical, problem solving, and critical thinking skills with the ability to coordinate input from multiple sources to develop impactful recommendations to achieve results for the business.
- Agile and adaptable; excels at managing and prioritizing workloads in an environment of ongoing urgency, ambiguity, and change.
- Strong relationship-building and influencing skills and the ability to prioritize business requirements appropriately through a collaborative partnership approach.
- Familiarity with Information Security industry standards/best practices and relevant regulations (e.g., SSAE16, PCI DSS, NIST, ISO27000).
- Prior ownership of release governance or quality programs.
- Experience working closely with product validation or QA organization.
- Expertise with public cloud solutions; AWS, Azure, GCP.
- An exceptional collaborator; experience partnering with technology R&D teams and leaders to develop infrastructure and operational solutions, including deployment and automation for new products and services.
- Technical understanding of modern data center technologies such as virtualization, SAAS, PAAS, IAAS, operating systems, local and wide area networking, compute, storage, data protection and retention, configuration management, provisioning and orchestration and process automation is required.
#Director #LI-EM1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the third Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
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