Head of Renewals
Kinaxis
Head of Renewals
- Category
- Customer Service
- Position Type
- Full-Time
- Remote
- Yes
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.
Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in the USA.
About the team
The Head of Renewals is a strategic leader responsible for designing, scaling, and optimizing the renewals function to drive predictable revenue, maximize customer retention, and enable expansion opportunities. Reporting into the CCO, this role leads a global team of Renewals Managers, owns the renewal strategy, policies, and execution across all regions, ensuring alignment with Sales, Customer Success, Finance, and Legal. The position combines commercial acumen, strong negotiation skills, and data-driven decision-making to deliver consistent outcomes and support long-term growth.
What you will do
- Full accountability for renewal forecasting, execution, and retention metrics across all segments and geographies.
- Define global policies, customer engagement models (high-touch, tech-touch, auto-renew), and pricing levers to optimize retention and margin.
- Establish organizational structure, hire and develop talent, and implement processes and tools for efficiency and scalability.
- Drive cross-functional alignment with Sales, Customer Success, RevOps, Finance, and Legal to ensure seamless renewal workflows and minimize friction.
- Enable data-driven decisions through dashboards, forecasting cadences, and churn risk models to provide visibility and actionable insights.
- Create negotiation strategies and renewal plays that maximize upsell, cross-sell, and margin opportunities.
- Introduce systems and automation to streamline renewals and improve customer experience globally.
- Represent renewals at executive level and contribute to revenue strategy and planning.
What we are looking for
- Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field
- 10+ years of progressive experience in revenue leadership, renewals, customer success, or deal strategy within SaaS or B2B enterprise environments.
- 5+ years in a senior leadership role managing global or multi-regional teams.
- Proven track record of scaling a renewals function or adjacent revenue operations team.
- Demonstrated success in owning retention and renewal targets and driving upsell/cross-sell strategies.
- Deep understanding of SaaS economics, customer lifecycle management, and recurring revenue models.
- Expertise in forecasting, churn mitigation, and data-driven decision-making, including experience with analytics tools and dashboards.
- Strong commercial acumen and negotiation skills, including experience with negotiation strategies, pricing levers, and margin optimization.
- Experience leading change management initiatives, implementing automation, and driving process standardization globally.
- Comfortable influencing C-level stakeholders and presenting to executive leadership teams.
- Familiarity with enterprise CRM systems (e.g., Salesforce) and renewal automation platforms.
#Senior #LI-KH1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
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