Co-op/Intern Customer Experience
Kinaxis
Co-op/Intern Customer Experience
- Category
- Customer Service
- Position Type
- Intern
- Remote
- Yes
About Kinaxis
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.
At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
If in Ottawa, you must be in the office at least three days a week. Other Canadian Locations - Remote
About the Team
The Global Customer Success team establishes and builds on value added relationships with our customers. The team provides both proactive and progressive leadership on customer experiences and in partnership with cross-functional internal teams, work with our customers to promote value, growth and loyalty.
As part of the GCS team, our Customer Experience Intern fosters the appropriate customer experience through one-to-many communications at scale. Also they will be working closely with the customer success managers.
This is a full-time, 4-month position, starting January 2026.
To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.
What you will do
Collect, organize, and analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
Support in tracking key program metrics and preparing summary reports or visual dashboards.
Maintain data accuracy across tracking sheets and internal databases.
Assist in developing step-by-step job aids and training materials (e.g., video tutorials, process maps).
Schedule and coordinate client meetings or calls, ensuring proper documentation and follow-up.
Input and update data in CRM systems, spreadsheets, and project trackers.
Support with general administrative tasks related to program execution.
- Analyze customer data and create reports in Gainsight, Salesforce and Excel
- Work closely with the wider customer success teams to support their activities.
- Gather, monitor, and analyze customer feedback
- Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
- Develop outreach functionality in Gainsight
- May provide support for additional projects upon request
What we are looking for
Minimum 2+ years of experience in a customer-facing role – ideally with proven corporate Intern experience.
In years 3-5 of industrial engineering, supply chain management, operation research, chemical engineering, marketing or business program.
Experience working in a CRM or CS platform (Salesforce and Gainsight a bonus)
Some project coordination experience
Experience with Customer Advocacy, Relationship Management, and Business Intelligence
Very strong written and oral communication skills
We’re accepting applications now through end of day on Friday, November 7, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.
#Coop, #Internship, #Intern, #LI-KM1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
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