Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Join our dynamic France Local Response Team in Les Ulis and become a crucial player in delivering exceptional customer experiences through deep process expertise and unwavering commitment to operational excellence.
Collaborate with a select group of top-tier professionals to provide comprehensive customer support, where precision and timely delivery are our hallmarks of success.
We're seeking a dynamic professional who thrives on high-energy collaboration and transforms challenges into breakthrough solutions. Strong customer focus and flexibility to adapt to new processes and organizations changes, are also key success factors.
The candidate will be responsible to manage customers located in France.
Responsibilities
- Interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of pre-sales or post-sales enquiries via phone and e-mail.
- Inquiry qualification.
- Resolves problems by applying established policies, procedures and tactics.
- Tackle challenging administrative puzzles by leveraging comprehensive customer service expertise, driving innovative solutions that exceed expectations.
- Determines and develops approaches to administrative customer service assignments.
- Evaluate further customer needs and route queries that require further investigation to the appropriate Team.
- Log Interactions and outcome in the appropriate system.
- In addition to the prompt reaction to customer request, collect customer feedback and identify business opportunities.
- Handle customer supplier registration / questionnaire requests.
- Identify and work on process improvements.
Qualifications
- Requires previous experience in customer facing environment.
- Excellent Communication skills, verbal and written.
- Strong Customer care attitude.
- Ability to work in a demanding multi-tasking environment.
- Planning and ability to escalate issues appropriately.
- Teamwork attitude in dynamic company.
- Able to take initiative when the situation demands.
- Ideal candidates bring a rich 5+ years of professional experience, demonstrating a proven track record of excellence in customer-centric roles.
- English fluent
- Another European language (optional)
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***