Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
We are seeking a dedicated and experienced Onsite Resident Professional to join our team and provide specialized support to our key customers. The ideal candidate will act as a primary point of contact, ensuring serivce delivery completion on time, with high quality and customer satisfaction. The candidate will also address any technical challenges that may arise onsite. This role requires a highly motivated individual with excellent problem-solving skills, RF&mW technical expertise, calibration, repair and troubleshooting knowledge, and the ability to build and maintain strong relationships with our customers.
Responsibilities
1. Customer Relationship & Engagement Lead:
Responsible for cultivating strong, trust-based relationships with key customers to enhance retention, satisfaction, and long-term value. The primary objective is to increase customer stickiness by ensuring consistent engagement, proactive support, and alignment with evolving customer needs.
2. Understand and Translate Customer Needs:
Engage with customers to deeply understand their testing requirements and translate those needs into actionable, deliverable solutions.
3. Drive Statement of Work (SoW) Excellence:
Demonstrate strong proficiency in drafting and managing Statements of Work (SoW), ensuring accurate capture of customer requirements, clear deliverables, a defined delivery plan, and formal sign-off upon completion.
4. Collaborate with Business Development:
Partner closely with the business development team to create compelling customer use-case marketing materials and support lead generation efforts.
5. Mobilize Resources Effectively:
Be resourceful in coordinating with internal teams and external partners. Secure the right level of end-to-end (E2E) support and technical expertise to ensure successful delivery.
6. Execute Projects with Precision:
Lead and execute test projects with a high success rate, ensuring each test case is completed effectively and meets quality standards.
Qualifications
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
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Education & Background
- Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field.
- 3–5 years of experience in testing services, solution delivery, or technical project management.
Technical Skills
- Strong understanding of testing methodologies.
- Proficiency in writing and reviewing technical documentation, especially Statements of Work (SoW).
- Knowledge of end-to-end (E2E) solution architecture and integration.
Project & Delivery Skills
- Proven track record in managing and executing technical projects from initiation to completion.
- Ability to translate customer requirements into actionable test plans and deliverables.
- Skilled in resource coordination across cross-functional teams and external partners.
Soft Skills
- Excellent communication and stakeholder engagement skills.
- Strong problem-solving and analytical thinking.
- Ability to work independently and drive initiatives with minimal supervision.
- Customer-focused mindset with a commitment to quality and delivery excellence.