Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
About the Job:
We are looking for a visionary Service Delivery Integrating Manager to lead and scale our customer-facing service operations in India, with a strong emphasis on exceptional customer experience, operational excellence, digital transformation, AI/ML integration, in line with global operations priorities. This leadership role is responsible for aligning service delivery with strategic business goals, driving innovation, and ensuring operational excellence across high-impact enterprise accounts. As a pivotal strategic leader, the IM will orchestrate cross-functional integration, spearhead capability & capacity development, and accelerate PI and Voscal revenue growth by ensuring seamless and scalable execution of service operations. This role demands a deep understanding of regional business environments, customer expectations, and cultural nuances spanning Asian economies
About the Team:
You will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with regional stakeholders, global engineering, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with global programs and customer-facing functions.
Responsibilities:
Strategic Leadership
- Define and execute a regional and global vision for next-generation service delivery, aligned with business growth, operational resilience, and digital maturity.
- Champion OmniOPS as the strategic foundation for unified, cross-domain operations—integrating service lines, delivery models, and technology enablers under a cohesive framework.
- Lead initiatives on service modernization, transformation priorities, and AI adoption strategies
Transformation & Capability Uplift
- Lead organizational transformation efforts to upskill teams, modernize capabilities, and embed agile service mindsets.
- Build and nurture high-performing teams that can operate across complex, hybrid service environments.
- Drive change management, ensuring cultural alignment and cross-functional execution readiness.
Operational & Service Excellence
- Ensure consistent delivery of services with high performance, availability, and compliance to SLAs and KPIs.
- Develop and enforce service management frameworks to maintain high operational standards.
- Drive continuous service improvement through metrics-driven governance, root-cause analysis, and innovation.
End-to-End Customer Experience
- Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey.
- Collaborate across regional business development teams sales, operations, and engineering to ensure a unified service delivery experience.
People Leadership & Capability Building
- Build, mentor, and inspire high-performing service delivery teams across India.
- Foster a culture of accountability, and continuous improvement, Cultivate a customer-centric, transformation-oriented culture through coaching and strategic enablement.
- Sponsor learning initiatives on AI/ML, and advanced service delivery practices.
Compliance Governance
- Monitor adherence to regulatory frameworks, internal policies, and contractual service obligations across delivery operations.
- Own the operational playbook for certification audits, and annual review cycles.
- Maintain up-to-date knowledge of evolving compliance standards and ensure alignment across delivery teams.
- Conduct periodic risk assessments and control testing to proactively identify non-conformance or areas of operational vulnerability
Qualifications
Required Qualifications:
- Master degree, Operations, or a related technical discipline.
- 10+ years in service delivery leadership, with strong exposure to transformation, capability development, automation, and digital operations.
- Deep understanding of customer journey & experience nuances, and data-driven decision-making.
- Demonstrated success driving KPIs, and achieving service excellence.
- Strong technical understanding of calibration and repair processes, tools, and customer expectations.
- Global or regional leadership experience, with strong stakeholder engagement and cultural fluency (especially in APAC/EMEA)
- Exceptional communication, influence, and organizational change leadership skills.
- Proven track record in stakeholder management and delivering results under pressure.
Nice to Have Qualifications:
- Experience managing or contributing to global programs or multi-site operations.
- Knowledge of financial reporting, including PI Revenue tracking and forecasting.
- Strong leadership presence and ability to navigate matrixed organizations.
Other Information:
- This is a full-time leadership role based in India.
- The position requires close collaboration with teams in global time zones.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***