Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
*This is a two-year work assignment.
- Onsite Troubleshooting and Repair: As an onsite service engineer, respond promptly within the specified turnaround time, diagnose and resolve issues efficiently to minimize downtime of the Scienlab battery and charging systems.
- Onsite Technical Support: For technical issues that do not involve service parts, document, follow up, and resolve the issues. If additional technical solutions are needed, discuss the plan with the R&D department and submit it to the business teams for follow-up if necessary.
- Routine Lab Inspection: Plan and implement daily inspection tasks for Scienlab battery and charging test systems.
- Coordination: Coordinate with Tier 2 and Tier 3 technical support, R&D, logistics, sales, and marketing departments to drive issue closure.
- Customer Relationship: Attend regular customer meetings, proactively discuss problem plans and progress. Build and maintain long-term positive relationships with the customer.
- Reporting and Escalation: Report daily service activities and escalate issues as needed.
- Process Improvement: Identify opportunities for improvement in product and service processes, propose constructive improvement requests, and implement them to enhance service processes.
Qualifications
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***Keysight is an Equal Opportunity Employer.***
- Education: Bachelor's degree in Electrical, Automotive or Mechanical Engineering, or a related field.
Specialized training or certification in high power management, battery technology or energy storage systems is a plus. - Experience: Minimum of 2 years of experience in a technical support role for automotive customers focused on high power battery test, charging test or similar technologies.
- Technical Skills: Strong understanding of automotive battery test and charging principles, and related measurement techniques.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and effectively. Good written english skills are perferred.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing customer challenges.
- Interpersonal Skills: Ability to build and maintain positive relationships with customers and internal teams.
- Adaptability: Flexibility to work in a dynamic, fast-paced environment and manage multiple priorities.
- High-Pressure Management: Ability to perform effectively under high-pressure situations and tight deadlines